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IT Assistant

Rochester, NY (http://maps.google.com/maps?q=1669+Lyell+Ave+Rochester+NY+USA+14606)

Description

Join our Team!Monroe Ambulance offers a family-friendly environment where you can support your local community. Here you’ll find all departments work together as a team to live out our core values: quality, compassion, and integrity.

Monroe Ambulanceis seeking an IT assistant to join our growing team.

About the Opportunity

Full-time Onsite

Pay range $44,500 - $50,000

Choose from 4 HDHP’s in 2025- including one single-coverage plan that’s 100% company paid

Comprehensive health, dental and vision coverage options for you and your family

Retirement savings plan with company match

Paid time off, holidays and more!

POSITION OVERVIEW

The IT Assistant provides a critical contribution of ensuring readiness of critical systems used by dispatchers, managers, and all the patient care providers in the field who provide life-saving care to the residents of the communities for which we are responsible.

The primary function of the IT Assistant is to assist internal employees with technology matters and help desk style support. Additionally, this position is responsible for the technical portion of the employee onboarding process. Secondary responsibilities include computer add/move/change.

With the guidance from the IT Manager, incoming requests for assistance will be triaged (prioritized) to ensure business continuity.

ESSENTIAL JOB FUNCTIONS

+ Performs preventive maintenance for administrative desktops and laptops, at least monthly, ensuring all updates are applied and equipment is ready for use in the field.

+ Routinely installs, configures, patches, and performs other software and firmware updates on company devices. These include, but are not limited to desktops, laptops, phones, tablets, and mobile data devices.

+ Serves as the first point of contact for technical support requests via the company’s ticketing system and/or other approved methods of issue reporting/help requests.

+ Provides timely and effective technical support while efficiently diagnosing and resolving technical problems with desktops, monitors, laptops, printers, mobile devices, and other IT equipment including A/V hardware and software (Zoom and Microsoft Teams).

+ Suggests / provides training and guidance to users utilizing software including but not limited to: Microsoft 365 file sharing, Microsoft 365 suite - Outlook, Excel, PowerPoint, Word, Teams, SharePoint, and OneDrive.

+ Documents and maintains records of technical issues, solutions, and support requests in trouble ticketing system, ensuring that a knowledge base is established for future review.

+ Identifies and recommends improvements to IT policies, procedures, and flows where efficiencies are identified.

+ Works collaboratively with the IT Manager to relay accurate information when escalating any unresolved issues.

NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.

Requirements

+ High school diploma or equivalent; technical certifications or education a plus.

+ At least one year’s proven experience working at a help desk or technical support role.

+ Strong knowledge of desktop computer systems, along with basic hardware and software troubleshooting.

+ Experience with Windows 11 and iOS/iPadOS operating systems.

+ Ability to troubleshoot and resolve technical issues efficiently and timely.

+ Pull ethernet and other cable point-to-point to terminate and test properly.

OTHER SKILLS/ABILITIES

+ Experience in the administration of Office 365 is a plus.

+ Ability to work in a team environment.

+ Excellent written and verbal communications skills.

+ Interpersonal and organizational skills

+ Experience with remote support tools preferred.

+ Strong attention to detail and problem-solving abilities.

+ Ability to work and learn both independently and collaboratively.

PHYSICAL DEMANDS

+ Routinely operates a computer and other equipment.

+ Occasionally work from heights using scissor lifts and ladders

+ Occasionally use power tools for drilling, mounting/securing devices

+ Must be able to remain in a stationary position at least 50% of the time.

+ Must be able to routinely move about the office to access and repair equipment unassisted – sometimes in smaller spaces and above ceilings.

+ Must be able to clearly communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

+ Must be able to observe details at close range (within a few feet of the observer)

+ Must be able to frequently move equipment weighing up to 75 pounds in and around the facility.

WORK ENVIRONMENT

+ The noise level in the work environment ranges from that of an office setting to that of an automotive repair facility.

+ Must be able to travel to other locations for work purposes such as posting locations throughout Monroe County.

*Additional Salary Detail

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, years of experience, qualifications, expertise of the individual, and internal equity considerations.

Monroe Ambulance is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law.