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The Department of Medicine, Division of Rheumatology is seeking a **_Sr. Medical Office Coordinator_** who will be involved in the establishment of the Hopkins Lupus Center, a new multi-specialty care center.

Specific Duties & Responsibilities

+ Coordinate the day-to-day activities of the Lupus Center, to ensure exemplary patient relations and a smoothly functioning center.

+ Resolve patient problems and third-party issues (including insurance) and refer patients to appropriate resources as necessary.

+ Offer friendly, courteous, and confidential assistance to patients to ensure an optimal experience while visiting the Hopkins Lupus Center.

+ Maintain accurate and detailed information on each patient to facilitate a successful patient encounter.

+ Use automated systems (EPIC) to schedule appointments, expedite patient requests, including refills and test scheduling.

+ Work with others in a team environment exhibiting professionalism and exemplary customer service skills.

+ Create new processes and systems to ensure high level of service to patients. In particular, the updating and printing of patient encounter forms.

+ Schedule patients for new and returns appointments, medical examinations, procedures and consultations.

+ Complete pre-registration to ensure that patient visits, procedures and medications are pre-authorized by third party payers, managed care organizations, and HMO’s.

+ Collate new patient referrals, send them to appropriate physician for review, and distribute them after review for scheduling

+ Resolve any scheduling conflicts in proactive and timely manner.

+ Demonstrate awareness of limitations of institutional resources and maximize physician scheduling within this context.

+ Provide high level of coordination and communication for international and domestic patients, including scheduling multiple visits within a short time frame.

+ Create processes and systems to ensure high level of service to patients.

+ Proactively schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments, etc.).

+ Provide exemplary customer service by utilizing service excellence techniques such as scripting, service recovery and rounding to ensure that patient expectations are exceeded during clinic visit.

+ Resolve and/or elevate patient problems in a proactive and timely manner.

+ Verify and enter pre-registration and insurance information and prepare daily printed schedules for designated areas.

+ Demonstrates understanding and sensitivity to diversity. Considers cultural and linguistic differences that may impact patient experience and makes appropriate accommodations/recommendations to ensure patient expectations are exceeded.

+ Print and mail directions, maps, fee schedules, doctor’s notes, test results and other visit specific information to patients.

+ Send medical questionnaire forms to patients to obtain missing information.

+ Work in coordination with the clinic staff to ensure accuracy, proper organization and advanced preparation of clinic visits

+ Relay information to patients regarding preparation for laboratory tests and examinations.

+ Obtain and/or verify patient's demographic data by phone or in person.

+ Confirm appointments by telephone and/or mail.

+ Fill vacancies due to cancellations.

+ Assure patient correspondence is transmitted to correct areas in a timely manner to streamline patient processing.

+ Assiss patients, physicians and/or family members with the completion of medical insurance forms.

+ Inform patients of costs of care being provided and guide them to appropriate resources for further information or assistance.

+ Log new patient referrals, contact new patients for appointments, and send letters to referring physician offices.

+ Answer phones and provide routine information to callers.

+ Process incoming faxes and mail in a timely fashion.

Minimum Qualifications

+ High school diploma or graduation equivalent

+ Three years of progressively responsible medical office experience.

+ Knowledge of medical terminology required.

+ Intermediate computer skills.

+ Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

+ Experience in the Johns Hopkins system.

Classified Title: Sr. Medical Office Coordinator

Role/Level/Range: ATO 40/E/02/OE

Starting Salary Range: $18.20 - $33.90 HRLY ($46,000 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: M-F 8:30a - 5p

FLSA Status: Non-Exempt

Department name: SOM DOM Bay Rheumatology

Personnel area: School of Medicine

The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range.

Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: https://hr.jhu.edu/benefits-worklife/.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf