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TouchPoint

Salary:** **$60,000-70,000 per year

**Other Forms of Compensation:** up to $2,500 annually

Reports to: Sr. Director of Food&Nutrition

**Schedule:** Full time; primarily Monday through Friday day shift but must have flexibility to work 2nd shift and weekends as needed. More details are available upon interviewing.

**TouchPoint, Support Services,** provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

The **Retail Dining Manager** position is an exciting opportunity for an energetic, entrepreneurial manager. They are responsible for the successful retail/cafeteria operation and performs a variety of duties including oversight of the retail cafe, catering/special functions, Starbucks coffee shop, maintaining of cash controls and payroll records, and the hiring and training of our hourly team members. They also ensure customer satisfaction and good public relations through the safe and efficient uses of resources.

Key Responsibilities:

+ Monitors sales trends, labor costs, and profit margins in our retail cafeteria, caterings, Starbucks and doctors lounges

+ Prepares and manages budgets for both retail and café operation

+ Provide regular reports on sales, labor, inventory, and customer feedback,

+ Follow Starbucks licensed store agreements

+ Responds quickly to patients' family or staff concerns and resolves service issues calmly and professionally

+ Oversees daily administrative and operational tasks

+ Handles all aspects of staff management including interviewing and onboarding team members for retail and Starbucks operations

+ Manages all financials including budget development, forecasting, and financial reporting

+ Maintains knowledge of the market place and trends

+ Manages cost controls and control expenditures for the account

+ Oversees sanitation and safety of assigned unit(s)

+ Purchases and manages inventory

+ Rolls out new culinary programs in conjunction with Company marketing and culinary team

+ Acts as the direct liaison with the client

Preferred Qualifications:

+ Three or more years supervisory or management experience in food service operations

+ Strong marketing skills

+ Supervisory experience in a healthcare, senior living, retirement or related environment desirable

+ Associates degree in food&beverage, nutrition, or Culinary a plus.

+ Knowledge of retail, food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation

+ Leadership, management and coaching skills

+ Communication skills both written and verbal

+ Financial, budgetary, accounting and computational skills

+ Proficient computer skills including Microsoft Office programs, e-mail, the Internet and other necessary computer programs

+ ServSafe® Certified a plus

Apply to TouchPoint today!

_TouchPoint is a member of Compass Group USA_

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Touchpoint are offered many fantastic benefits.

+ Medical

+ Dental

+ Vision

+ Life Insurance/ AD

+ Disability Insurance

+ Retirement Plan

+ Paid Time Off

+ Paid Parental Leave

+ Holiday Time Off (varies by site/state)

+ Personal Leave

+ Associate Shopping Program

+ Health and Wellness Programs

+ Discount Marketplace

+ Identity Theft Protection

+ Pet Insurance

+ Commuter Benefits

+ Employee Assistance Program

+ Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Touchpoint.pdf) for paid time off benefits information

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

**Req ID:** 1467882

TouchPoint

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