• Independent Dispute Resolution Representative

    Health Care Service Corporation (Springfield, IL)


    At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

     

    Join HCSC and be part of a purpose-driven company that will invest in your professional development.

     

    This position is responsible for intake, processing, coordinating all materials and information relating to processing negotiations and independent disputes as regulated by federal or state regulations. This applies to all plans at HCSC, all lines of business and all products. Additionally, this position will accurately process and respond according to the HCSC procedures via the required notifications and provider resolution. This includes entry of new requests via the appropriate database.

    JOB REQUIREMENTS:

    • High School Degree or GED.

    • Analytical, problem solving and research skills.

    • Organizational skills to accommodate large volume of reference materials combined with time management skills.

    • Verbal and written communication skills to clearly express oneself; exercises diplomacy.

    • Experience working both independently and in a team environment to meet deadlines according to regulations

    • 1 year experience in a customer service role OR in a health insurance or medical environment.

    • Experience and skills to analyze and assist the provider based on knowledge of federal, state guidelines.

    • Experience and skills to organize tasks and accommodate large volume of reference materials.

    PREFERRED JOB REQUIREMENTS:

    • Medical terminology.

    • Ability to think clearly and maintain a professional, poised attitude under pressure.

    • Detail oriented.

    • 2-year experience processing claims and utilizing a claims payment system.

     

    This role will start onsite only but has potential to become partially work from home (Flex / Hybrid) in the future, meaning it could rotate 1 week in office and 2 weeks work from home based on performance after you are in the role 6 months. Training Schedule will be Monday - Friday 8:00am - 4:30pm CST for apx 8 weeks. Then the regular work schedule after training will fall within Monday – Friday (7:00am – 6:00 pm CST).

    \#LI-TB1

    \#INKT

    Compensation: $17.75 - $27.83

     

    Exact compensation may vary based on skills, experience, and location

    HCSC Employment Statement:

    We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

     

    To learn more about available benefits, please click https://careers.hcsc.com/totalrewards