• Case Management Analyst

    Insight Global (Pasadena, CA)


    Job Description

    Insight Global is looking to hire a Case Management Analyst to work for a client of ours in the Pasadena/Altadena area.  The Analyst is responsible for managing a docket of cases through various milestones in the client’s case development journey. They will be cross-trained across all areas of case management. In addition to communication via calls, emails, and texts, the Analyst will assist clients in person when they visit the office. The Analyst will also collect and verify essential proof documentation necessary to substantiate the claim. Success is measured by maintaining complete and accurate case files, adhering to quality guidelines, meeting production goals and SLAs, and ensuring consistent client communication. Analysts will stay informed about the torts they are supporting and be ready to shift based on the settlement progression.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    - Bachelors Degree and 1 year of experience OR 5+ years of relevant experience

     

    - 1+ years of legal, case management, mass tort or similar industry experience

     

    - 1+ year in a customer service position

     

    - 1+ year of previous experience handing heavy call volumes

     

    - Ability to empathize with others

     

    - Exceptional organizational skills

     

    - Excellent written and verbal communication

     

    - Computer Savvy

     

    - Intermediate Excel skills to gather data

     

    - Ability to multitask and pivot easily in a position - Experience using a MacBook

     

    - Experience using google suite applications

     

    - Mass tort industry experience