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Job Description

An Insight Global client is seeking a Senior Business Systems Implementation Analyst to join their newly developed corporate team! The Sr. Business Systems Analyst will join a team of 4 and will lead business system implementations at the clients many brands across the US. Reporting to the Chief Integration Officer, your role will consult with leadership from our corporate accounting team and local brand levels to support the implementation of new systems such as ERP/Financials (Sage Intacct), Field Service/CRM along with supporting roles for other systems and data analytics initiatives. Your role will be highly visible and critical to enable the growth strategy of the overall platform. Additionally, your role will be important to keeping everyone current on industry solutions, trends, new versions, new functionality, technology trends and best practices - converting this knowledge into recommendations for optimizing overall enterprise business performance. This role will be highly consultative in nature and require multi-dimension set of interpersonal and technical skills in project management, system configuration and testing, end user training, data analysis and mapping, data conversion, system support, monitoring, troubleshooting and resolving system issues and promoting SDLC best practices.

Responsibilities

• Stakeholder Management: Maintain strong relationships with internal brand and corporate team stakeholders and external software vendors.

• Project Management: Analyze project requirements and advise on key project charter elements (scope, objectives, timeline, resourcing, cost, and risks), working closely with software vendors, branch team resources, and corporate team stakeholders. Act as the primary project manager for system implementations.

• Requirements Gathering: Gather, analyze, and document business requirements, identifying solution alternatives to support improved business processes and data analytics across several home services companies.

• System Configuration – Manage technical tasks relating to configuring ERP/Financial and CRM systems for new entities added to the LPP platform. Support our corporate accounting team with report development primarily related to financial reports, inventory reports and AP spend reports.

• Documentation: Create documentation including design specifications, system design diagrams, data flow diagrams, training guides, project plans, and other project deliverables.

• Data Management: Analyze master data and define strategies, plans, and tasks for data cleansing, conversion, and ongoing management. Work with local brands and the BI resources to troubleshoot, resolve data issues, and improve master data and configuration controls.

• Problem Solving: Analyze the root cause of complex problems, research, and propose possible solutions both within the scope of current systems and other available technology.

• Testing and Training: Support the implementation testing process, including building test scenarios, test plans, and managing core team and end-user progress with system testing. Perform historical data conversions and validate the accuracy of converted data in new financial systems. Deliver system training for key branch-level super-users.

• System Support: Provide financial system and CRM support on issues reported by end users (Inventory, Cycle Counting, Billing, Payments, AR, AP, GL, Reporting). Act as the primary financial system administrator to follow best practices with system security and governance.

• Travel: This is a hybrid, role with work performed in our Grand Rapids office, home and with required travel to brand sites as needed, up to 30%.

$90,000 to $130,000 - Exact compensation may vary based on several factors, including skills, experience, and education.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 8+ years of experience in roles such as Business Systems Analyst, Solution Architect, or Implementation Consultant, specifically supporting business systems for service-oriented companies (e.g., ERP, Financial Systems, Field Service/Billing Systems).

• Proven experience leading end-to-end ERP implementations, ideally with Sage Intacct (preferred), or other platforms such as Dynamics, Oracle NetSuite, Acumatica, SAP Business One, ERPNext, etc.

• Skilled in collaborating with business and operations teams to gather requirements, develop implementation plans, configure systems, conduct testing, and troubleshoot issues.

• Experience working with small to mid-sized businesses, understanding their unique operational needs.

• Strong communication and collaboration skills, with the ability to effectively engage cross-functional teams and stakeholders.