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Job Description

The Salesforce Solution Specialist / Business Analyst is responsible for setting, prioritizing, and accepting the work generated by interactions with business stakeholders and our product manager counter parts. They gather feature requests, schedule releases and coordinates sprints. Prioritize the product backlog and communicating the highest-value work while working hand in hand with the Scrum Master. Responsible for communicating the vision to internal teams by providing them with a prioritized list of work. The Salesforce Solution Specialist / Business Analyst will lead the development and operations of our mission critical enterprise Salesforce CRM solution representing the voice of the customer, sales focused contact center, outreach initiatives that leverage our marketing automation platform, integrations with our EMR and much more. This role will include both tactical and strategic responsibilities as we build out a Center of Excellence to help drive the strategic vision and help define the roadmap, shape requirements and track each feature from initial discussions/concept through post-launch support and maintenance. This highly collaborative role will work across various lines of business to plan and drive execution of enhancements to drive business results and achieve our strategic objectives. This role will work closely with leadership and stakeholders across the organization and is a vital bridge between business and technology.

Day-to-day you will provide requirements gathering, Salesforce administration, building configuration, reports and dashboards, project managing more complex initiatives and leading user training.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Strong analytical, organization and documentation skills with excellent attention to detail, ability to react quickly to complex situations; work with teammates, customers and outside organizations in a detail-oriented manner.

• Ability to think strategically while remaining pragmatic and always have their mind on delivering meaningful and measurable value to the end-user which will, as a result, achieve our goals.

• Must possess strong organizational and management skills as well as have a high attention to detail

• Strong process engineering and process flow design w/ documentation, data structure/architecture, UX/UI (User Experience/User Interface), design best practices

• Knowledge in developing Salesforce applications, including setting up governance, best practices, standards, change management processes, and incident management processes.

• Microsoft Excel / Data Loader experience

• Knowledge in implementing Salesforce configuration changes, using development and testing environments for effective change management.

• Knowledge of Software Development Life Cycle (SDLC) methodologies.

• Knowledge of applications development, data, security virtualization and prioritization.

• Skill in defining end user stories including acceptance criteria as well as the definition of done.

• Knowledge of JIRA, DevOps or similar project management tool

• Knowledge of Agile methodology, working in 2 week sprints, daily scrums, etc…

• Areas of focus; Service Cloud, Omni-Channel, Case Management, Knowledge, CTI integrations, Contact Centers on Salesforce, SMS / Chat integration. Added plus: Health Cloud

• Ability to think strategically while remaining pragmatic and always have their mind on delivering meaningful and measurable value to the end-user which will, as a result, achieve our goals.