• Application Support Analyst

    Insight Global (Honolulu, HI)


    Job Description

    Day to Day:

    • Provide Level 1 helpdesk and Level 2 application support

    • Troubleshoot and resolve desktop application issues

    • Monitor and manage escalated tickets

    • Conduct UAT for new/upgraded applications

    • Collaborate with IT teams and office management

    • Maintain documentation and knowledge base articles

    • Support attorneys and legal staff with application-specific needs

    • Assist with AV setups and IT-related office projects

    • Act as primary IT contact for the Honolulu office

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

    Required Skills:

    • 5+ years of IT experience, including application support

    • Legal industry experience (must have worked with attorneys)

    • Strong knowledge of Microsoft Office Suite & Windows OS

    • iManage experience (legal document management system)

    • Willingness to perform occasional off-hours/on-call work Plusses:

    • Understanding of Active Directory, Exchange, Group Policy, AppSense

    • Familiarity with BigHand Create, Workshare, DocXtools, Tungsten PowerPDF

    • Experience with Mac OSX and Microsoft AVD

    • Ability to support AV setups and client meetings

    • Experience with onboarding/offboarding IT procedures