• Desktop Support Technician

    Insight Global (Washington, DC)


    Job Description

    The ideal candidate will be familiar with installing, diagnosing, repairing, maintaining and upgrading PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    DOJ Public Trust (or ability to be processed for one)

    Education:

    - High school diploma 5 years related experience

     

    - Bachelors Degree and 1 year

     

    - Associates and 3 years

     

    2-3 Years of Experience with Desktop Support

     

    Office 365 experience

     

    office 2019/2021.

     

    sccm experience is nice to have

     

    Troubleshooting experience, building out workspaces for people Adobe Acrobat Reader and Acrobat Professional

     

    Adobe Creative Cloud Applications

     

    Beyond Compare

    IBM DB2

    IBM Data Studio

     

    IBM Rational Application Developer (RAD)

     

    IBM Rational Clear Case/Clear Quest

     

    JAVA/Amazon Corretto

     

    Microsoft Office 2019/M265

     

    Microsoft Project

     

    Microsoft System Center Configuration Manager (SCCM)

     

    Microsoft Visio

     

    JIRA Trouble Ticketing System

     

    Snag It

     

    Symantec Endpoint Encryption (SEE)

     

    Tivoli Big Fix