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Overview

The Building Engineer holds full responsibility for the management and operation of facility services within mission-critical environments. Serving as the primary ABM point of contact for daily operations.

**Pay:** $ 36.61/Hourly

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf)

Responsibilities

+ Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems.

+ Demonstrate capability and interest in training others.

+ Can be relied on to train service technicians and trainees.

+ Teach other technicians how to solve problems without solving the problem for them.

+ Keep technical knowledge up to date regarding equipment and concepts.

+ When presented with a problem, know what to do, and why, and whether to repair or replace.

+ Search out and read applicable manuals and online sources.

+ Belong to and take advantage of technical organizations to improve technical knowledge.

+ Demonstrate capability of a handling heavy workload of calls

+ Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.

+ Follow point-by-point troubleshooting guides to find faults in a short period of time.

+ Avoid needless callbacks by checking complete system before leaving the job.

+ Check safety and limit controls for proper setting before leaving the job.

+ When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.

+ Use proper tools and instruments for troubleshooting.

+ Explore a customer complaint to determine the real problem.

+ Respond to customer complaints with the proper amount of sympathy and empathy.

+ When the problem is caused by the customer’s use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.

+ Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step.

+ Demonstrate ability to accurately determine job priorities by:

+ Adhering to planned call schedule

+ Scheduling report time concurrent with jobs

+ Handling interruptions in stride

+ Having the proper tools, materials, and scheduled tasking when arriving at the job site

+ Promptly and accurately complete all required paperwork.

+ Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it.

Qualifications

+ Must be 18 years of age or older.

+ Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available

REQNUMBER: 132232

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.