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Budget Title: Staff Associate (SL-4)

Salary: Commensurate with experience

Reporting through the Division of Student Affairs, Binghamton University Auxiliary Services enhances the university experience for students, staff, faculty, alumni, and guests with the provision of important services for the campus experience. These services include Binghamton University Dining Services (BUDS), which partners with Sodexo to deliver quality meals with superior service to the campus. BUDS works with the Student Culinary Council, a student-led organization dedicated to continuously improving the dining experience on campus in exciting and new ways. Auxiliary Services has also purchased a property that will serve as a commissary kitchen and several food trucks to support the needs of the campus. Auxiliary Services also manages the Binghamton University Lane-Starke Tennis Center.

In addition, Auxiliary Services manages the relationships between the campus and partners such as banking services (Visions Federal Credit Union), the Binghamton Bookstore (Barnes & Noble), the Campus Pre-School, Pouring Rights (PepsiCo), Vending services, laundry services, MicroFridge, the Campus Food Pantry, and BU Acres.

We are seeking a proactive and resourceful Food Service Administrator to enhance our dining services and customer satisfaction. The ideal candidate will have a background in food service management, effective interpersonal skills, and a commitment to fostering positive relationships with dining partners, students, and staff. This role is pivotal in aligning customer goals with our services, ensuring an exceptional dining experience while driving revenue growth.

Key Responsibilities:

+ Customer Relations:

+ Identify and understand customer needs and expectations to tailor dining services accordingly.

+ Goal Alignment:

+ Collaborate with customers to ensure their goals are met and exceeded, fostering a customer-centric environment.

+ Partnership Development:

+ Educate and develop rapport with dining partners, promoting collaborative relationships that enhance service delivery.

+ Service Improvement:

+ Maintain and continuously improve service levels, resulting in increased customer satisfaction and revenue generation.

+ Recognize opportunities for growth opportunities.

+ Problem Resolution:

+ Demonstrate resourcefulness and quick responsiveness to any operational issues that may arise.

+ Identify and implement innovative and forward-thinking solutions.

+ Financial Management:

+ Monitor financial performance with a focus on revenue targets, while implementing strategies to reduce product loss and theft.

+ Operational Expertise:

+ Leverage operational experience in the food service industry to optimize service efficiency and effectiveness.

+ Renovation and Maintenance:

+ Contribute to renovation projects, ensuring alignment with service goals and campus needs.

+ Manage preventative and corrective maintenance projects.

Job Requirements:

+ Bachelor's degree

+ At least 5 years of experience in the food service or food sales industry, with progressively increasing responsibilities

+ Proven ability to demonstrate creativity and innovation aimed at strengthening the customer experience, including quality assurance initiatives

+ Financial acumen, with a keen eye for detail regarding revenue targets and cost management

+ Familiarity with renovation projects and their impact on operations

+ Experience with contract writing, negotiations, and request for proposals

+ Effective interpersonal skills to engage with food service providers, students, and staff

+ Demonstrated ability to present in front of large groups

+ Demonstrated ability to engage stakeholders and partners to enhance quality of food program

+ Experience writing new and/or reviewing existing policies and procedures

Preferred:

+ Master's Degree in business administration, accounting, finance, non-profit management or a related field of study

+ Experience in a university or college setting, or transferrable skills

+ Experience with supervising staff

+ Experience working with vendors

Visa sponsorship is not available for this position

Additional Information:

Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected]

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:

https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer

The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here (https://www.binghamton.edu/diversity-equity-inclusion/policies-and-procedures/title-ix-.html) .

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form (https://docs.google.com/forms/d/e/1FAIpQLSfL3zD9n76Ma5icv9N-xdvrVyU3kuaMxgW1-L2Syi-uwPGw2Q/viewform) .