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As an Assessment Referral Coordinator at Santa Rosa Medical Group you'll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, and student loan assistance for eligible roles.

Job Summary

The Assessment Referral Coordinator supports patient care by coordinating referrals, authorizations, and follow-up appointments in collaboration with physicians and other care team members. This role ensures timely scheduling, accurate documentation, and clear communication with patients to facilitate continued access to services and high-quality care.

Essential Functions

+ Coordinates patient referrals, authorizations, and appointments for specialty care, diagnostics, and follow-up services in accordance with provider orders.

+ Communicates with patients and families to explain next steps, provide instructions, and ensure understanding of referral and appointment requirements.

+ Obtains prior authorizations and referral approvals as needed, and accurately documents information in the electronic health record.

+ Schedules appointments and follows up with external providers to confirm referral completion and collect consult notes.

+ Responds to incoming calls and referral requests, triaging appropriately and ensuring timely processing.

+ Maintains accurate and organized patient records, ensuring documentation is complete and submitted according to policy.

+ Performs other duties as assigned.

+ Maintains regular and reliable attendance.

+ Complies with all policies and standards.

Qualifications

+ Associate Degree in Healthcare Administration or related field preferred

+ 0-2 years of experience in a healthcare administrative or referral coordination role required

Knowledge, Skills and Abilities

+ Knowledge of referral processes, insurance requirements, and prior authorization procedures.

+ Proficiency with electronic health record systems and scheduling software.

+ Excellent verbal and written communication skills.

+ Strong attention to detail and organizational skills.

+ Ability to manage multiple tasks in a fast-paced environment.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.