• Client Relationship Manager job in

    Prolink (Cincinnati, OH)


    Client Relationship Manager (2025-3172) job in Cincinnati, OH

    **Location:** Cincinnati, OH

    **Role Type:** Operations

    JOB SUMMARY

    The Client Relationship Manager (CRM) position is within Prolink’s Operations and Sales departments and partners with key stakeholders to manage client fulfillment, retention, and growth by providing a world class experience to direct local, direct national, or VMS account(s).

    RESPONSIBILITIES

    • Act as a liaison between each account and internal stakeholders to ensure high levels of client satisfaction

    • Retain and grow volume within existing accounts

    • Provide support to set fulfillment team goals

    • Perform simple financial calculations and implement simple cost-saving strategies

    • Seek support to conduct basic competitor research and analysis

    • Coordinate client QBRs and internal client meetings

    • Achieve performance targets for a portfolio size up to $100 million with up to 100 Talent on Assignment (TOA) as defined through weekly, monthly, quarterly, and annual metrics

    • Perform other related duties as assigned

    REQUIREMENTS

    • Willing and able to travel as needed

    • 2+ years of experience in staffing industry

    • Knowledge of staffing industry business models and trends

    • Basic understanding of financial management, workforce solutions, and data-driven decision-making

    • Excellent communication, relationship building, and customer service skills

    • Able to learn new concepts and effectively apply them

    • Able to work with others to solve problems

    • Able to be flexible and adaptable to meet tight deadlines, deliver results, and quickly pivot based on shifting priorities in a fast-paced work environment

    • Able to use a variety of business or technical programs to complete tasks

    • High level of integrity, motivation, accountability, perseverance, and alignment with Prolink’s values

    PREFERENCES

    • Sales or account management experience

    • Familiarity with vendor management and applicant tracking systems

     

    Candidates with additional and relevant experience, education, licensing, or certification beyond the role’s requirements and/or specific to the nature of Prolink’s business will be given additional consideration in the candidate selection process. If all minimum requirements are met, candidates with unique and/or diverse qualifications will also be given additional consideration.

    Internal Job ID: 296

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by law. EEO Employer/Vet/Disabled