• Support Technician

    Lompoc Valley Medical Center (Lompoc, CA)


    Salary Range: $25.81 — $35.60

     

    Pay rates are determined based on experience and internal equity.

    Position Summary:

    The Support Technician reports to the Director of Information Systems. Responsible for providing front-line technical support to end-users, addressing hardware, software, and system issues. The Support Technician ensures timely resolution of IT service requests while maintaining a high level of customer satisfaction. Works well under stress or tight deadlines and provides excellent communication to ensure a positive user experience.

    District Responsibility :

    + Supports the District mission and values.

    + Demonstrates respect, professionalism, and courtesy to all patients, visitors, other providers, and co-workers, as delineated in the LVMC “Commitment to Care.”

    + Constantly use C-I-CARE principles when communicating with others.

    + Participates in performance improvement activities.

    + Engages in ongoing professional development.

    Position Duties/Responsibilities :

    + Serve as the first point of contact for IT-related issues, including hardware, software, and network troubleshooting.

    + Respond to and resolve service requests in a timely manner, escalating complex issues as needed.

    + Install, configure, and maintain computer hardware, software, and peripherals.

    + Assist with onboarding/offboarding tasks, including setting up user accounts and permissions.

    + Maintain accurate documentation of issues and resolutions in the ticketing system.

    + Provide guidance and training to end-users on technology use and best practices.

    + Collaborate with IT staff to ensure seamless operations and effective issue resolution.

    Position Qualifications :

    + Education: High school diploma or equivalent (required); Associate’s degree in IT or related field (preferred).

    + Experience: 1+ years of experience in IT support or related role.

    + Certifications: CompTIA A+ or similar (required).

    + Skills/Ability:

    + Strong technical skills in managing healthcare applications.

    + Ability to lead a team and manage projects effectively.

    + Excellent communication and problem-solving abilities.