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Access Center Advocate

**Location:** Larkin Bldg @ Exchange Street

**Location of Job** : US:NY:Buffalo

**Work Type** : Full-Time

Shift 1

Job Description

Coordinates system wide resources to meet requested needs and facilitate access to Kaleida Health services. Plays a significant role in representing Kaleida Health in the community. Provides extraordinary customer service to all cases and identifies services and specialties along with location for patient.Provides private pay quotes to physician offices and/or patients. Works closely with the patient financial services team to ensure accurate quoting, billing and payment. Provides travel assistance to patients receiving services at KH transport shuttle service. Point-of-contact for all web-based service inquiries. Participates in leadership updates and provides feedback to service providers.Help implement and maintain improvements to the referral process Access Center. Supports Kaleida Health's Mission to advance the health care of the community and adheres to Kaleida values at all times.Specific responsibilities may vary depending upon incumbents department and/or patient needs.

Education And Credentials

Bachelor of Arts or Bachelor or Science required.

Experience

3 years of experience in high volume patient facing position within last five years required. 2 years of experience in in a patient care or health insurance setting within the last four years required.

Working Conditions

Essential:

* Weight Requirement - Light (up to 20 lbs)

Job Details

Department: KH Access Center

Standard Hours Bi-Weekly: 75.00

Weekend/Holiday Requirement: No

On Call Required: No

**With Rotation:** No

**Scheduled Work Hours:** 10am-6pm

Work Arrangement: Onsite

Union Code: N00 - Non Union KH

Requisition ID#: 11896

Grade: HR209

Pay Frequency: Bi-Weekly

**Salary Range:** $24.35 -$33.48

*Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.

_Kaleida Health’s mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!_

**Position** Access Center Advocate

**Location** US:NY:Buffalo | Clerical | Full-Time

**Req ID** null

Equal Opportunity Employer

Kaleida Health is committed to diversity and believes our workforce is strengthened by the inclusion of and respect for our differences.

Kaleida Health is an equal opportunity and affirmative action employer. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, religion, sex, national origin, citizenship status, creed, gender, gender identity or expression, sexual orientation, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for or perform your job.