"Alerted.org

Senior Business Process Analyst

Job ID:4235

Salary:$85500 - $90000 Per Year

Area of Interest:Evaluation and Monitoring

Division:Corporate

Shift Type:Day

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans- services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more atwww.voala.org.

PAY RATE:$85500 - $90000 Per Year

BENEFITS:VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

Under the direction of the Director of CQI and CQI Business Insights Manager, the Senior Business Process Analyst will review and evaluate assigned social service, programmatic, and corporate processes in order to devise best practices and support continuous improvement. This role will lead large-scale projects and provide mentorship, expertise, and guidance in review, assessment and development of systems, processes, and workflows. The Senior Analyst, with experience in social service delivery, shall evaluate selected existing processes and systems and work to identify required events, process sequencing, and workflows, then propose and facilitate improved processes. The senior role will work collaboratively with stakeholders to identify process needs and provide coaching and training opportunities for effective implementation and monitoring.

DUTIES AND RESPONSIBILITIES

+ Analyze programs and corporate functions in order to determine the proper sequences of workflows to help facilitate processes as well as build up capacity for program and overall corporate function.

+ Assess for gaps and opportunities for improvement in processes.

+ Share subject-matter expertise by providing guidance and mentorship to the business team, CQI department, and organization.

+ Lead larger projects on the development and implementation of systems and processes.

+ Build workflows and create connections between software through APIs using SQL

+ Obtain broad knowledge of program contracts and grants and their requirements and ensure processes meet requirements and standards.

+ Support, coach, and train programs, VOALA staff, and affiliates as they implement improved processes.

+ Create and maintain databases and systems intended for process improvement.

+ Other duties as may be assigned by Director of CQI.

ESSENTIAL DUTIES

+ Analyze programs and corporate functions in order to determine the proper

+ sequences of workflows to help facilitate processes and build up capacity

+ Assess for gaps and opportunities for improvement in processes

+ Build workflows and create connections between software through APIs using

+ Lead larger projects on the development and implementation of systems and

+ processes.

+ Other duties as required and may be subject to change

Qualifications

REQUIREMENTS:

+ Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

+ Bachelor-s Degree or equivalent combination of education and work experience (4 years of relevant experience / coursework)

EXPERIENCE:

+ 5 years- experience in data analysis or quality assurance in a business setting (public or non-profit)

+ 3 years- experience in database operations/management

+ 2 years- experience serving non-profit organizations

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.