"Alerted.org

Summary:

Global Operations Systems is a horizontal team within Global Operations, responsible for delivering systems and tooling strategies that drive operational success. Our team leverages product knowledge alongside operational, analytical, and technical expertise to design and manage scalable processes. Systems Program Managers play a critical role in this work, leading initiatives across key areas such as workflow design and management, workflow execution (production), and the implementation of tooling changes within Operations.We are seeking someone with demonstrated experience operating at the intersection of product (engineering) and operations (integrity, support, or annotation functions). You will have experience working on bug management with triage teams and vendors, developing comprehensive SOWs and and training plans for support. You will work closely with our scaled operations partners and build out quality metrics and goals for these teams. Success in this role requires building and managing cross-functional partnerships and communicating effectively across wide-ranging teams and to leadership.

Required Skills:

On-Call Triage Lead, Global Operations Systems Responsibilities:

1. Workflow Design and Management: GO Systems is responsible for defining, building, and maintaining repeatable, sustainable processes that support GO’s tooling ecosystem (e.g., roadmapping, bug management, vendor insights)

2. Workflow Execution / Production: GO Systems executes its internal workflows utilizing a combination of FTE and Vendor resources

3. Change Management and Governance of Operations: GO Systems facilitates significant tooling changes within GO’s ecosystem, with support including scope and design of technical solutions, project / program management, acceptance and experimental testing, training users on new tooling solutions, and providing a well informed opinion as GO’s tooling subject matter experts

4. Technical Acumen: GO Systems sits at the nexus between Engineering and Operations and is a technology-first organization. Experience with tools supporting Operations functions and technical proficiency about systems ecosystems is a must for this role

5. Program Management: A primary job to be done for GO Systems is implementing tooling changes into operations. Awareness of program and project management best practices is essential to delivering technically sound solutions at scale for Operations

6. Cross-Functional Partner Engagement: GO Systems serves an important role in balancing the business needs of Operations with the priorities of Meta’s various product teams. Systems Program Managers are regularly called upon to problem solve, prioritize, and inform business decisions happening in both Product and Operations

7. Communication & Documentation Skills: Effective communication and rudimentary documentation skills are a core expectation of all Systems Program Managers

Minimum Qualifications:

Minimum Qualifications:

8. Bachelor's degree in a directly related field, or equivalent practical experience

9. 8+ years of experience with end-to-end project management in a product, technical, and/or operations environment

10. Experience initiating and driving multiple projects simultaneously with minimal guidance

11. Experience with systems and tools used by Operations teams

12. Experience partnering with technical teams (e.g., Engineering, Product Management, Data Science)

13. Demonstrated expertise in vendor management, and working with third party outsourced service providers

14. Strategic decision maker with problem-solving skills, and experience analyzing and leveraging data to understand patterns and provide client insights

Preferred Qualifications:

Preferred Qualifications:

15. Intermediate level SQL/noSQL or comparable data language experience

16. Experience working with executive stakeholders at a large scale tech organization

17. Hands on experience and demonstrated data analytics skills and using data to drive decisions

18. Experience working with GenAI/LLMs

19. Demonstrated technical background in tooling—including hands-on experience with configuration, troubleshooting issues, and conducting testing

Public Compensation:

$122,000/year to $177,000/year + bonus + equity + benefits

**Industry:** Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].