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Certification and Supportive Services Specialist

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Certification and Supportive Services Specialist

Salary

$41,655.00 - $72,897.00 Annually

Location

Wake County, NC

Job Type

Permanent Full-Time

Job Number

25-11437

Department

Dept of Transportation

Division

Secretary

Opening Date

09/29/2025

Closing Date

10/6/2025 11:59 PM Eastern

Job Class Title

Program Coordinator II

Position Number

60027491

Salary Grade

NC10

+ Description

+ Benefits

+ Questions

Description of Work

This position with NCDOT offers full State Benefits, competitive salaries and many career development opportunities.

HIRING RANGE: $41,655-$61,450 Salary Grade: NC10

The Certification Unit is staffed directly to the Office of Civil Right Programs and its responsibilities are federally and state mandated. The unit is a statewide and department-wide resource that manages multiple programs.

This unit is directly responsible for the uniform statewide administration of its policies and programs as it relates to the small business programsalongwiththesupportiveservicesresourceofBusinessOpportunity Workforce Development. The Section provides resource support to the Department’s management as it pertains to the programs and certifications of small businesses and supportive services.

The unit manages the federally required Unified Certification Program (UCP). The unit is responsible for entering the certification of small businesses, and Business Opportunity Workforce Development, small business data into SAP/online portal, administering and managing the federally mandated and state General Statute, and Special Provision interpretation and updates. The unit maintains the federally mandated small Business database and web-based list for use with all federal stakeholders within the state of North Carolina.

This position reports to the Certification Manager in administering the small business and BOWD( Business Opportunity Workforce Development) Programs for the small business certification Unit. The position uses the authority under General Statute 136-28.10 and the small business Program Guidelines to determine the eligibility of firms to participate as a small business on NCDOT projects. This position oversees small business and BOWD policy management and small business certification process. This position develops overseas, and/or coordinates, training and outreach to internal and external stakeholders and current and potential small business contractors to improve knowledge and awareness and to establish, build and maintain key relationships and partnerships. This position aids firms as they seek to do business with the department.

The program area for this position includes one or more of the following: working knowledge of Business Opportunity Workforce Development (BOWD) program processes, working knowledge of training and outreach, experience working with small business programs and/or experience in state and federal government program review.

Knowledge, Skills and Abilities / Competencies

Management prefers applicants with the following:

+ Considerable knowledge of the principles and practices of public and business administration

+ Experience maintaining effective working relationships with internal and external partners along with officials and the general public

+ Experience using Microsoft Office, SAP or other database computer programs

+ Experience providing training and outreach

+ Experience with project/ process management

Additional Expectations:

Position will require traveling and the ability to legally operate a vehicle.

Minimum Education and Experience Requirements

Somestatejobpostingssayyoucanqualifybyan“equivalentcombinationofeducationandexperience.”If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

Bachelor’s degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

Supplemental and Contact Information

Willa Strickland–984-236-1216

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)

+ Yes

+ No

02

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Are you legally authorized to work in the United States?

+ Yes

+ No

03

All recommended salaries are based on each applicant’s qualifying education and related experience in combination with the position’s budgeted salary. The maximum hiring range for this position is $61,450. Will you accept this position at a salary of at least $41,665, but no more than $61,450

+ Yes

+ No

04

Which of the following best describes your level of knowledge of the principles and practices of public and business administration?

+ None

+ Basic

+ Intermediate

+ Thorough

05

Explain how you have knowledge of the principles and practices of public and business administration.

06

Which of the following best describes your level of experience maintaining effective working relationships with internal and external partners along with officials and the general public?

+ None

+ Less than 1 Year

+ 1-2 Years

+ 2-3 Years

+ 3-4 Years

+ 4 or More Years

07

Explain how you have experience maintaining effective working relationships with internal and external partners along with officials and the general public.

08

Which of the following best describes your level of experience using Microsoft office, SAP or other database computer programs?

+ None

+ Less than 1 Year

+ 1-2 Years

+ 2-3 Years

+ 3-4 Years

+ 4 or More Years

09

Explain how you have experience using Microsoft office, SAP or other database computer programs.

10

Which of the following best describes your level of experience providing training and outreach?

+ None

+ Less than 1 Year

+ 1-2 Years

+ 2-3 Years

+ 3-4 Years

+ 4 or More Years

11

Explain how you have experience providing training and outreach.

12

Which of the following best describes your level of experience with project/process management?

+ None

+ Less than 1 Year

+ 1-2 Years

+ 2-3 Years

+ 3-4 Years

+ 4 or More Years

13

Explain how you have experience with project/process management.

Required Question

Employer

State of North Carolina

Website

http://www.ncdot.gov/

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