• Employee Program Assistant (Advisor)

    CSEA (Albany, NY)


    Employee Program Assistant (Advisor)

     

    (STARTING AT $56,655, FUNDED THROUGH ARTICLE 14 OF THE AGREEMENT BETWEEN CSEA AND STATE OF NEW YORK).

     

    JOB SUMMARYUnder the general direction of the Coordinator of Advisement Services, the Advisor is responsible forproviding information and clarification on policies and procedures regarding the Partnership’s tuitionbenefits program, as well as educational advisement to CSEA-represented NYS employees. The advisorassists employees in making educational decisions by collecting personal data, disseminatinginformation on educational resources, and making appropriate referrals. The advisor also fields callsand emails and assists in the processing of tuition benefit requests.

     

    ESSENTIAL FUNCTIONSAdvisement and Program Support:1. Provides program support and customer service via telephone and e-mail on Tuition Benefitsand other Partnership programs.2. Helps members better understand their options involving financial aid, field of study, andprogram selection related to career goals.3. Discusses additional training opportunities to expand their resume ranging from certificationexams to micro-credentials to Partnership courses.4. Conducts intake and follow-up phone sessions with employees signed up for Partnershipcourses.5. Refers callers to state, education, and other programs and services as applicable.6. Presents webinars and serves as a webinar host.7. Assists with creating and editing Partnership materials related to Advisement Services.8. Collaborates on curriculum development projects.9. Verifies accreditation of education and training providers to ensure tuition benefit programcompliance.Employee Support:1. Serves as the initial point of contact for employees utilizing Partnership programs.2. Maintains accuracy of member data including demographic and outcome notes.3. Processes Tuition Benefits applications and follows up with members as needed.4. Identifies trends related to the administration of Partnership programs and assist withdeveloping strategic solutions for more effective outcomes.5. Conducts informal surveys and collects information on Partnership programs when needed.6. Assists employees with troubleshooting problems regarding the utilization of the tuitionbenefits program

     

    Other:1. Works on special projects as needed.2. Participates in regional outreach meetings to obtain feedback from stakeholders and provideinformation on Partnership programs and services3. Performs other duties as assigned.MINIMUM QUALIFICATIONS:Bachelor’s degree from an accredited college or university preferred.ORAn associate degree from an accredited college or university and one year of experience working withadult learners providing educational and/or career advisement, maintaining a caseload, and facilitatingin-person or online presentationsORThree years of experience working with adult learners providing educational and/or careeradvisement, managing a caseload, and facilitating in-person or online presentationsORThree years of experience working within a labor-management training and education environmentORA satisfactory equivalent combination of appropriate experience and education as determined by theNYS & CSEA Partnership for Education and Training

    AND

    Strong administrative, interpersonal, oral and written communications skillsAbility to work independently as well as collaboratively in a team environmentFunctional knowledge of Microsoft Office tools and basic database softwareAbility to work with a diverse population

     

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    CSEA is an equal opportunity employer. Please read our EEO statement 518-257-1494 [email protected] ( [email protected])