• Temporary Customer Service Representative 1…

    Idaho Division of Human Resources (Pocatello, ID)


    Temporary Customer Service Representative 1 - SHIBA

     

    Posting Begin Date: 2025/10/02

     

    Posting End Date: 2025/10/16

     

    Category: Administration

     

    Sub Category: Communications

     

    Work Type: Part Time Not Benefit Eligible

     

    Minimum Salary: 16.50

     

    Maximum Salary: 16.50

     

    Pay Rate Type: Hourly

    Description

    Idaho Department of Insurance Opportunity

     

    Applications will be accepted through 4:59 PM MST on the posting end date.

     

    Come be a part of the Idaho Department of Insurance (https://doi.idaho.gov/) (DOI) on the amazing SHIBA team!

     

    Would you like to make a difference in the lives of Medicare-eligible Idahoans? Are you passionate about helping others? Are you interested in earning some extra income for the upcoming holidays? If so, the DOI’s SHIBA Program (https://doi.idaho.gov/shiba/about-shiba/) (Senior Health Insurance Benefits Advisors) would like to talk to you about our open temporary Customer Service Representative 1 positions (CSR1) inPocatello!

     

    SHIBA provides free, unbiased assistance to Idahoans regarding Medicare benefits. Through the Medicare open enrollment period, you will be a valuable part of the DOI Team. This position will set up counseling appointments using MS Outlook, provide customer assistance over the phone, work in a proprietary computer program, and perform a variety of office support functions for SHIBA.

     

    The length of service for this position is approximately ten weeks. This temporary position will start in September and end in mid-December (holidays off). There is flexibility with the schedule as it will be dependent upon the hired individual’s availability and work between 20 to 40 hours per week.

    EXAMPLE OF DUTIES:

    + Answer Calls

    + Open SHIBA location and attend to customers in person

    MINIMUM QUALIFICATIONS

    + Perform keyboard functions

    + Operate telephone and corresponding software

    + Complete position related training material

    + Read, write, speak, and comprehend English fluently

    + Maintain files

    + Provide customer service in a business setting

    + Pass a fingerprint background check

    SUPPLEMENTAL INFORMATION

    + Temporary positions are non-classified, which do not include benefits, and are exempt from the rules of the Idaho Personnel Commission.

    + The selected candidate will be required to successfully pass a fingerprint background check.

     

    The Idaho Department of Insurance embraces diversity and equal opportunity in a meaningful way. Our agency is committed to building a team that represents a variety of backgrounds, perspectives, and skills. This includes hiring talented staff members who have bilingual skills, which is an on-going goal for the DOI. This helps to fuel innovation and a connection to customers and the communities served in Idaho.

     

    The mission of the Department of Insurance is to serve and protect Idahoans by equitably, effectively, and efficiently administering the Idaho Insurance Code and the International Fire Code.

     

    To learn more about Idaho DOI and the important work we do, go to the DOI website (https://doi.idaho.gov/%22%20/t%20%22\_blank) , and follow us on Facebook (https://www.facebook.com/people/IdahoDOI-Speaker/pfbid098kwPLukACpEGXMhW3ca4izbhFriKduK4cJhgyQWrgVyd689uZzEcBDQpB7fe3hhl/%22%20/t%20%22\_blank) , X (Formerly Twitter (https://twitter.com/IdahoDOI%22%20/t%20%22\_blank) ) , LinkedIn (https://www.linkedin.com/in/doi-boise-618942160/%22%20/t%20%22\_blank) , and Instagram (https://www.instagram.com/idahodoi/) !

    EEO/ADA/VETERAN

    The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

     

    The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email: [email protected] .

     

    Preference may be given to veterans who qualify under state and federal laws and regulations.