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Overview

To coordinate and conduct moderately complex system analyses through data acquisition and modeling. To Identify, coordinate, document, and implement business requirements by determining solutions that enhance business systems, as well as provides support to business operations and processes under general supervision. To analyze business needs to develop and implement solutions that leverage systems and processes with a moderate degree of latitude. Work with the business to understand their needs, related to information technology and enhance business process by promoting new functionality. Using working knowledge of the organization's technology infrastructure and specific software applications, assist the business to implement strategic vision through technology.

Responsibilities

+ Evaluate operational efficiency and effectiveness

+ Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics

+ Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs

+ Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output

+ Supervise modeling efforts to ensure that specifications and constructs adhere to appropriate mathematical and statistical standards and answer particular analytic questions

+ Identifying business requirements (e.g., needs, objectives, functions, features, input and output)

+ Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.

+ Develop, recommend and document adjustments to workflow to streamline processes

+ Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility

+ Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards

+ Involved in cross-organizational task groups concerning new automated systems, products and/or services

+ Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production

+ Interact with other ISD staff, business units (end users) in problem resolution efforts

+ Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified

+ Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management

+ Implement new/enhanced products, services and/or operational changes

+ Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects

+ Interpret results of analysis; present recommendations, alternatives and implications

+ Write requirements and define editorial workflow for business owner projects

+ Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure

+ Ensure preventative, detective, and corrective controls are properly identified and documented

+ Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions

+ Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

+ Report testing activity including time spent, testing time lost and discrepancies found

+ Apply and communicate changes and new trends in systems/technology

+ Represent the business unit in identifying, analyzing and communicating system solutions

+ Conduct root cause analysis to identify development opportunities and recommend applicable business solutions

+ Research emerging technologies and recommend solutions that align with business goals

+ Monitor performance of systems to ensure continued systems efficiency

+ Collaborate with key partners in development and delivery of solutions

+ Perform other duties as assigned

Qualifications

+ Experience in problem resolution including determining root cause, scope and scale of issues

+ Experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools

+ Experience in leading collaborative work teams

+ Experience in leading projects and/or initiatives of small to medium scope

+ Experience in managing multiple priorities independently and/or in a team environment to achieve goals

+ Working knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling

+ Experience that demonstrates the ability to research, compile, and document data, business processes, and workflow.

+ Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives

+ Experience in SQL and VBA database languages

+ Navy Federal Project Portfolio Management (PPM) knowledge

+ Navy Federal products, services, programs, policies and procedures Bank Secrecy

+ Effective research, analytical, and problem solving skills

+ Effective organizational, planning and time management skills

+ Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

+ Effective skill interpreting and synthesizing large amounts of information

+ Effective verbal and written communication skills

+ Advanced word processing and spreadsheet software skills

+ Effective database and presentation software skills

+ Effective skill identifying and analyzing business requirements and recommending solutions

+ Bachelor's Degree in a related field, or the equivalent combination of training, education and experience

Desired Qualifications

+ Series 7

+ Knowledge of Lean Six Sigma

Hours: Monday - Friday, 8:00AM - 4:30PM Hybrid

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Computerworld® Best Places to Work in IT

• Forbes® 2025 America's Best Large Employers

• Forbes® 2024 America's Best Employers for New Grads

• Forbes® 2024 America's Best Employers for Tech Workers

• Fortune Best Workplaces for Millennials™ 2024

• Fortune Best Workplaces for Women ™ 2024

• Fortune 100 Best Companies to Work For® 2025

• Military Times 2024 Best for Vets Employers

• Newsweek Most Loved Workplaces

• 2024 PEOPLE® Companies That Care

• Ripplematch Recruiting Choice Award

• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 26792