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Description We are looking for a dedicated Customer Service Representative to join our team in Spartanburg, South Carolina. This is a long-term contract position within the manufacturing industry, offering an excellent opportunity to work in a fast-paced, collaborative environment. The ideal candidate will excel at managing inbound calls and providing exceptional service while handling customer inquiries and administrative tasks.

Responsibilities:

• Respond promptly to inbound customer calls, ensuring accurate information is provided and issues are resolved efficiently.

• Deliver outstanding customer service by addressing inquiries, concerns, and requests with great attention to detail.

• Perform data entry tasks with precision, maintaining accurate records of customer interactions and transactions.

• Schedule appointments and manage calendars as needed to support customer or team requirements.

• Process orders and handle order entry tasks to ensure timely and accurate fulfillment.

• Communicate effectively through email correspondence to address customer needs and follow up on pending matters.

• Utilize Microsoft Excel and Word for documentation, reporting, and other administrative purposes.

• Maintain a strong focus on quality and accuracy in all interactions, adhering to company policies and procedures.

• Collaborate with team members to improve workflow and enhance customer satisfaction.

• Adapt to a fast-paced call center environment while staying organized and meeting performance targets. Requirements • Proven experience in a call center or customer service role, with a focus on managing inbound and outbound calls.

• Strong proficiency in data entry and the ability to maintain detailed and accurate records.

• Excellent communication skills, both written and verbal, with experience in email correspondence.

• Familiarity with Microsoft Excel and Word for administrative tasks and reporting.

• Ability to handle order entry and scheduling appointments with attention to detail.

• Demonstrated ability to thrive in a fast-paced environment while maintaining professionalism.

• Strong organizational skills and the ability to multitask effectively.

• Commitment to delivering high-quality customer service and achieving satisfaction goals. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .