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Dealership:L0516 Ford of Downtown LA

Ford of Downtown LA

Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

As a BDC Administrator you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

Responsibilities:

+ Serve as the communicator and liaison between the customer and service advisor; ensuring the customer’s needs are understood and the needed and recommended service/repairs are understood by the customer.

+ Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.

+ Communicate additional service needs to the customer.

Qualifications:

+ Previous BDC Admin experience, preferred.

+ Prior experience is a plus.

+ A team player who is focused on providing exemplary customer service.

+ Basic mechanical understanding of an automobile.

We offer best in class industry benefits:

Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

The CA hourly pay range for this position is $17.87 - $20.00.