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Business Analyst

The University of Southern Mississippi is currently accepting applications for the position of Business Analyst.

Position Details

Location Hattiesburg

118 College Drive

Hattiesburg, Mississippi, 39406-0001

United States

Division Office of Admissions

Position Type Staff

Employment Status Full Time

Grant Funded No

Pay Grade

E10

Posting Close Date October 24, 2025

Special Instructions to Applicants

Applicants must be currently authorized to work in the United States on a full-time basis without the need for visa sponsorship. The University will not sponsor applicants for work visas (e.g., H-1B).

Job Summary

The Business Analyst supports enrollment and admissions operations by managing data within the Customer Relationship Management (CRM) system and Student Information System (SIS). This position ensures data accuracy, oversees system integrations, troubleshoots application and technology issues, and provides reporting and analytical support. The Business Analyst also evaluates new software updates, develops solutions to improve business processes, and collaborates with staff to maintain efficient and effective enrollment systems.

Primary Job Duties and Responsibilities

+ Assess undergraduate admission application data updates for the university. Troubleshoot application issues and assist prospective students with completing application online. Provide CRM oversight and support to new and existing staff when needed.

+ Manage CRM and SIS data by performing daily cleanup, building queries, and creating reports. Ensure accurate data for export to SIS and other data management duties.

+ Reconcile and process completion documents for applications, including transcripts, test scores, permanent resident cards, and other necessary documents.

+ Import application files from all sources (Royall, CommonApp, etc.) into CRM as needed. Perform data imports into CRM, including, but not limited to, student records and test scores from PeopleSoft, leads lists from recruitment events, prospective student data obtained through name buys and purchased lists as needed.

+ Compiles, updates, and maintains proper documentation related to Undergraduate Admissions processes related to CRM/SIS.

+ Assess new software and system updates to determine best solutions for process needs. Create and apply needed coding changes to meet business needs.

+ Perform PUM and Peopletools testing as needed. Ensure operational status of all software after updates are performed. Manage Peoplesoft processes and work with developers to update and correct program code. Develop Peoplesoft queries for reporting requests.

+ Performs other duties as assigned, including occasional participation in recruitment activities on nights, weekends, and overnight travel.

Minimum Qualifications

Bachelor's degree from an accredited college or university in information technology, or other related field and four (4) years of related experience in information technology, specifically in areas aligned with the duties of this position.

Knowledge, Skills, and Abilities (KSA)

+ Knowledge of PeopleSoft, customer relation systems, and other enrollment management technology.

+ Proficient oral/written communication skills. In addition to responding to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

+ Knowledge of SQL tables, views & joins programming concepts and functional perspectives as it relates to system support.

+ Ability to think critically to define problems, collect data, establish facts, and draw valid conclusions.

+ Ability to take strong initiative toward accomplishing results; exercise judgment; work independently and in a team environment; analyze, plan, organize, and deliver projects on schedule.

+ Knowledge of SQL tables, views & joins programming concepts and functional perspectives as it relates to system support.

+ Ability to assist operational staff in the use of supported software.

+ Ability to think critically to define problems, collect data, establish facts, and draw valid conclusions.

Preferred Qualifications

Four years of related experience in information technology or closely related field.

Two years of related experience managing a CRM.

About The University of Southern Mississippi

Since our founding in 1910, The University of Southern Mississippi has remained dedicated to preparing students for success. We deliver programs to more than 13,000 students in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. We are a community-engaged Carnegie R1 university, earning distinction as one of the nation's leading research institutions.

Southern Miss is known for pioneering work in polymer science, ocean science, spectator sports safety and security, and bringing language to children with communication disorders. We are also a national leader in a broad range of disciplines, including cybersecurity, hydrography, nutrition, aquaculture, kinesiology, and economic development, among others.

We produce graduates ready to enter fields that are leading the way in emerging technologies through programs such as computer engineering, information technology, and ocean engineering. We’re developing the next generation of business leaders, while also responding to critical workforce shortages by producing skilled professionals in education and nursing. With a tradition of excellence in the arts, we are one of only 36 public institutions in the nation accredited in four major areas of the arts. Home to the Golden Eagles, our student-athletes compete in 17 NCAA Division I sports. With a culture marked by passion and persistence, Southern Miss is delivering graduates who are ready for life. For more information, visit www.usm.edu.

The University of Southern Mississippi is an equal opportunity employer, and all qualified applicants will receive consideration for employment. EOE/VETS/DISABILITY.