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Job Description

The role of the Customer Care Representative is to assist customers with product questions via phone, email, fax, and chat. You will work with customers on order entry, product pricing, shipment tracking, and basic inquiries. This role is located in Rolling Meadows, IL at a corporate HQ.

Essential Duties and Responsibilities:

- Handle inbound telephone, e-mail, fax and Chat inquiries from B2B customer accounts, 40+ calls a day

- Respond to customer chats using online chat

- Enter orders received via phone, email, fax, and webchat

- Take Ownership of customer issues from start to finish

- Respond to email requests including; order entry, quote requests, basic product inquiries, return processing, order status, and order updates

- Provide pricing on quotes for customers, prospects and company sales teams per established guidelines

- Resolve customer complaints or concerns regarding service, products, pricing

- Update customer account information as needed

- Provide Cross-Functional Support as the business requires

Shift/Work Environment:

Monday-Friday, 9am-5pm hours (no flex - candidates must be available to take last call up to 5pm)

Training: 5 days in office for 10-12 weeks

After Training Schedule: Hybrid

- 3 days in office (Wednesday's are a core day), Can't have Monday and Friday work from home, Can't have 2 days work from home back to back.

Paid 45 min lunch

Top Skills Details

Customer service, computer skills, Microsoft office, account resolution

Additional Skills & Qualifications

Must Haves:

- 2 years of professional office phone skills or 2 years of retail customer service

- Proficient computer skills (Microsoft office suite, data entry, computer navigation)

- Phone handling experience (office, call center, retail leadership)

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rolling Meadows,IL.

Application Deadline

This position is anticipated to close on Oct 16, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.