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Position Overview

We are seeking a dedicated and customer-focused Customer Service Representative to join our team at our state-of-the-art corporate headquarters in Rolling Meadows, IL. In this role, you will be the first point of contact for B2B customers, assisting with product inquiries, order entry, pricing, and shipment tracking via phone, email, fax, and chat.

Key Responsibilities

+ Handle 40+ inbound customer interactions daily via phone, email, fax, and chat

+ Enter orders received through various channels

+ Respond to quote requests, product inquiries, return processing, and order updates

+ Provide pricing and product information to customers and internal sales teams

+ Resolve customer complaints and concerns professionally

+ Update customer account information as needed

+ Collaborate cross-functionally to support business needs

+ Take full ownership of customer issues from start to resolution

Required Qualifications

+ Minimum 2 years of professional office phone experience or retail customer service (leadership roles preferred)

+ Strong computer proficiency (Microsoft Office Suite, data entry, system navigation)

+ Experience handling customer calls in office, call center, or retail leadership settings

+ Reliable internet connection for remote work days

Preferred Skills

+ Experience with customer resolution and call center environments

+ Familiarity with ERP or CRM systems (Salesforce.com a plus)

+ Experience in account management or sales support

Soft Skills

+ Strong customer focus and empathy

+ Excellent oral and written communication

+ Organizational and time management skills

+ Problem-solving and multitasking abilities

+ Attention to detail and reliability

Training Program

+ 10–12 weeks of classroom-style training led by two dedicated trainers

+ Collaborative learning environment with shadowing and hands-on practice

+ Training hours:

+ Day 1: 9:00 AM – 2:00 PM

+ Following days: 8:00 AM – 4:00 PM (arrive early to be ready by 8 AM)

+ Attendance and engagement during training are critical

Work Environment & Perks

+ Newly renovated, open-concept office with low cubicles and writing walls

+ Stand-up desks and collaboration tables

+ Outdoor patio with grill

+ Cafeteria and snack store

+ Monthly birthday breakfasts

+ Paid 45-minute lunch

+ Team-based collaboration zones

Benefits

+ Medical, Dental, and Life Insurance

+ 401(k) Retirement Plan

+ Long-Term Disability Insurance

+ Tuition and Fitness Reimbursement

+ Flexible Spending Accounts

+ Paid Time Off for vacation and illness

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rolling Meadows,IL.

Application Deadline

This position is anticipated to close on Oct 16, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.