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Library Technician IV-SU Libraries
- Syracuse University (Syracuse, NY)
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Major purpose: As valued members of the Access and Resource Sharing Department, these two open Library Technician (Resource Sharing) positions will provide an efficient process for Interlibrary Loan (ILL) transactions in lending, borrowing, document delivery, and transport library materials on campus and at remote storage locations. Students, faculty, and staff depend upon these services to research and obtain resources from the Libraries' collections and other institutions worldwide. The individuals in these positions should be attentive to detail, customer service oriented, and able to work efficiently in a fast-paced environment. The skills required for these positions include using computer software such as ILL software (ILLiad), the Library Information System (ALMA), standard office applications, and scanning software. These positions also require some coordination of specific tasks, training student assistants, troubleshooting problems, and ensuring that ILL shipments are appropriately processed.
Standard purpose: Under general guidance, utilizes a specialized knowledge of subjects, computer applications, or disciplines that apply to library processes and/or services or provides specialized knowledge of library functions. Utilizes a variety of systems and resources to provide access to library collections and performs the more complex technical functions requiring proficiency with technical protocols, digital technology, and data manipulation skills. Exercises initiative and independent judgment when providing service or interpreting, analyzing, and applying policies and procedures. Routinely analyzes and resolves complex problems that may impact other Library departments or the organization, and/or external parties and organizations.
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