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Job Description Summary

GE Vernova’s Power Conversion & Storage business combines advanced energy conversion and storage systems to meet the electrification needs of utilities and industries. With a focus on power stability, energy storage and industrial electrification solutions, Power Conversion & Storage empowers customers by addressing their most complex electrification challenges and accelerating their transition to a sustainable, decarbonized future.

Job Description

Roles and Responsibilities

+ Technical support - installation and preventive / corrective maintenance in customers' medical equipment, maintaining all models of specific equipment of one or more modalities in the assigned area;

+ Evaluate customer equipment issues and implement appropriate repairs;

+ Verify and approve the operational quality of the equipment and / or system;

+ Document all repair actions and submit reports/summaries according to schedule;

+ Follow appropriate GE policies, procedures, and completes necessary documentation;

+ Maintain communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction;

+ Work as a member of local team to provide efficient service delivery to all accounts within the assigned area;

+ Comply with the integrity and compliance guidelines as well as promote a safe working environment and ensure compliance with applicable EHS policies and procedures.

+ Complete all planned Quality and Compliance training within the defined deadlines.

+ Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

+ Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.

+ Ensure all test equipment is tracked and 100% calibrated on time.

+ Planning and effective organization of work;

+ High standards and quality of work.

Qualifications/Requirements

+ High School Diploma / GED

Eligibility Requirements

+ Valid National Driver's License

+ Ability and willingness to travel 100% of the time;

Desired Characteristics

+ Responsible for onsite technical support installation and preventive / corrective maintenance in customers' solar inverters equipment.

+ Drives customer satisfaction through service excellence.

+ Experience with maintenance and installation of solar inverters

+ Experience in customer relationship management and customer service;

+ Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner;

+ Knowledge of the office package (Excel, Word, Power Point, Internet);

+ Initiative, concentration and excellent communication skills, listening and establishing interpersonal relationships;

+ Strong time management and organizational skills;

+ Self-motivated

+ Experience developing and maintaining good customer relations.

+ Change agent and process oriented.

+ Exhibit the mentality that customers determine our success.

+ Operate with efficiency and sense of urgency

+ Willingness to learn and adapt to changing environments.

+ Ability to deliver results in an uncertain environment, ability to multitask and prioritize

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

**Relocation Assistance Provided:** No

\#LI-Remote - This is a remote position

GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.