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We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.

2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do:

Position title: SAP iXp Intern – Business Intelligence and Data Analytics, SAP Community

Expected start date: 6-12 months

Working hours: 32-40 hours/week

This position will work hand-in-hand with the Sr. Data Analyst supporting SAP’s large public online SAP Community (community.sap.com) as part of the Community Operations team. The community is visited by 2 million users every month and is a virtual gathering place for employees, customers, partners, and developers where questions are answered, dialogue about software or industries is hosted, and various activities take place. The Community Operations team is part of the Ecosystems and Communities (E&C) organization which, in addition to several Community focused teams, also includes the Developer Advocates team as well as a team dedicated to the SAP Learning site (learning.sap.com). The Ops team is made up of a diverse group of peopled with the mandate to increase user engagement and platform utilization via programs that emphasize the power of the community as a source of learning. In that context, as part of the analytics function, you will:

+ Support data engineering tasks by improving SAP Community data pipelines

+ Improve efforts around “listening” to what users are talking about: what types of topics are trending; what users are interested in; and whether there are problems with software causing issues for users and developers. To do this you will engage in data modeling, cluster analysis, AI model application, signal detection, and content summarization. The results of these analyses will be shared with stakeholder groups in product marketing, product support, and other stakeholder groups to drive relevant actions and optimizations in the community.

+ Be adept at using large data sets to find opportunities for web engagement, content and process optimization based on the analysis of multiple data sources. The right candidate will have a passion for discovering patterns and identifying problems in large data sets and working with multiple stakeholders to improve business outcomes.

+ Perform ad hoc analyses of Community data to understand what’s driving trends and communicate these insights in a way that other teams can react to what’s happening.

What you bring:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

+ Min. Bachelor's degree in a computer science, math, or analytics program (or equivalent work experience)

+ Eligibility: Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD program

+ Proficient in Python, preferably with experience in pandas, numpy, scipy and web scraping libraries

+ Proficient in SQL

+ Proficient in Excel

+ Experience with PowerBI or similar dashboarding software such as Tableau

+ Experience with data visualization

+ Ability to translate and communicate data analyses and results in a way that’s easily understandable to non-experts

+ Position requirements

+ Familiarity with techniques such clustering, anomaly detection, etc.

Meet your team:

The Community Operations team is a small team of highly motivated go-getters working on diverse projects with the ultimate goal of improving utilization and user experience of the SAP Community platform. We are located across the breadth of the US as well as Europe. We prefer getting things done over endless meetings.

You will work closely with the lead data analyst for E&C based in the Newtown Square Office. The interview process will include at least three 30 minute interviews with different members of our team, with possible follow-ups. You should be able to talk in depth about the experiences listed on your resume and demonstrate technical abilities through relevant project work and answering detailed technical questions.

\#SAPNextGen

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program (https://one.int.sap/me@sap/jobs\_and\_hiring/employee\_referral/region/0000/lang/en) , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

**Compensation Range Transparency** : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 15 - 62(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process (https://jobs.sap.com/content/Ethical\_usage\_of\_AI\_in\_the\_recruiting\_process/?locale=en\_US) .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 436735 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid