• Field Network Support Administrator

    CompuCom (Richmond, VA)


    At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) **,** you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

     

    Our client is currently seeking a qualified **Field Network Support Administrator** to join their team in Richmond, VA and provide support for network upgrades. This role may require an occasional weekend or night shift. The ideal candidate will possess a valid driver’s license, clean MVR and reliable transportation.

    Duties and Responsibilities** **:

    + Provide hands-on support for networking infrastructure across Layers 1–3, including routers, switches, and wireless access points

    + Install, terminate, and troubleshoot cabling (Cat5e, Cat6, fiber, low voltage) and related infrastructure

    + Support and maintain voice systems (VoIP and legacy systems)

    + Manage and triage tickets via ServiceNow, ensuring timely resolution and communication with end users

    + Lead and participate in IT infrastructure projects, coordinating schedules, resources, and deliverables

    + Conduct routine site visits for preventive maintenance, upgrades, and equipment deployments

    + Perform basic network diagnostics and escalate complex issues when necessary

    + Maintain accurate documentation of network diagrams, cabling maps, and asset inventories

    + Provide exceptional on-site and remote customer support for designated areas of client assigned coverage

    Skills and Qualifications** **:

    + CCNA certification (current) required

    + Minimum 3+ years of hands-on experience in networking, structured cabling, or voice systems

    + Project management experience in IT or network infrastructure environments

    + Proficient in managing and resolving tickets within ServiceNow or a similar ITSM platform

    + Strong knowledge of networking protocols and technologies, especially related to Layers 1–3

    + Familiarity with low voltage and structured cabling standards

    + Ability to work independently in the field with minimal supervision

    + Excellent problem-solving and communication skills

    + Must have Strong MS Excel skills

    + Must be able to articulate successful diagrams and spreadsheets

    + Some experience with VoIP platforms (e.g., Cisco Call Manager)

    + Familiarity with wireless deployments and site surveys

    + Basic knowledge of bank branch network set-up and power systems (UPS - Eaton Powerware / APC)

    + ITIL or PMP certification is a plus

    + Ability to lift up to 50 lbs. and work in data closets, ceilings, and crawlspaces as needed

    + Able to collaborate and work closely with multiple vendors and teams

    **Wage Range** :

     

    The rate for this position is between **$37.50 - $55.00 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

    Benefits** **:

    The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

     

    The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

     

    W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

     

    CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit **www.compucom.com** .

    \#INDCCStaffing

    CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.