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Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Desktop Tech II to join our team.

The Desktop Tech is responsible for implementing hardware and software configurations for one or a group of personal computers including complying to specification requirements, assembling the hardware and software, configuring system applications and testing and debugging for proper functioning.

This position is onsite in Honolulu, HI

Responsibilities:

+ Tier 2 Desktop support providing onsite and remote end user support

+ Troubleshoot and resolve issues escalated from the help desk

+ Provide software and hardware support for client’s devices (HP, Dell, Apple)

+ Provide printer support as needed

+ Device re-images and configurations

+ Software troubleshooting and break-fix for Windows OS and Apple iOS

+ Provide hardware troubleshooting and break-fix for HP, Dell and Apple devices

+ Order replacement parts/returns under warranty and perform onsite hardware repairs

+ Obtain HP, Dell and Apple certifications (instructions will be provided)

+ Maintain Client incident updates (in person/on the phone/ Service Now)

+ Keep up to date troubleshooting notes and resolutions in client’s Service Now ticketing

+ system

+ Engage in customer interactions maintaining the highest level of customer satisfaction

+ Accountable for individual work and collaborate as part of a team

+ Keep up to date on technical ability and skills

+ Obtain necessary certifications as required by the client

+ Other duties as assigned by technical lead and management

+ Communicate effectively with team, management and customers

+ Represent Compucom in a professional and businesslike manner

Skills & Qualifications:

+ High School Diploma

+ 1 – 2 years of related experience

+ Communicate effectively with management, team lead and team members

+ Basic IT and Troubleshooting skills

+ Proficiency in Microsoft Suite Tools

+ Time Management is very important- must be available when needed by client/ end users

Wage Range** **:

The hourly rate for this position is between $19.50 - $28.60 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

**Benefits** :

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

**Equal Employment Opportunity** **:** Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.