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IT Endpoint Analyst, Senior

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IT Endpoint Analyst, Senior

Salary

$87,276.80 - $119,246.40 Annually

Location

Stillwater, MN

Job Type

Full Time

Job Number

25-00145

Department

Information Technology Dept

Opening Date

10/02/2025

Closing Date

10/12/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

JOB SPECIFICS

The IT Endpoint Analyst, Senior leads the Endpoint Support Team in managing incidents, requests, and problem resolution for Washington County. This position collaborates with IT divisions to address complex issues, drive timely resolution of endpoint-related tickets, and ensure a high level of service. The role is also responsible for recommending and implementing process improvements, mentoring junior staff, leading team meetings to align priorities and share knowledge, and serving as a backup to other Senior IT staff for key operational processes such as change, release, and service management.

DESIRABLE EXPERIENCE:

+ Experience serving as the point of escalation for unresolved endpoint issues

+ Experience mentoring junior staff or providing technical guidance to team members

+ Experience balancing hands-on technical work with leadership responsibilities

+ Experience utilizing Microsoft Intune, SCCM, or a similar endpoint management tool

+ Experience documenting technical procedures, standards, or knowledge base articles

+ Experience recommending and implementing process or technology improvements in endpoint support

+ Experience coordinating with other IT divisions (e.g., networking, security, applications) to resolve endpoint-related issues

+ Experience working in a team environment building and maintaining relationships with co-workers from a variety of cultural and ethnic backgrounds who have different personalities, interests, and abilities

SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top-scoring candidates will be forwarded to the hiring department for further consideration.

HOURS / DAYS: 8:00am to 4:30pm Monday - Friday. Work schedules (hours and days) and location are subject to change based on department needs.

ANTICIPATED HIRING RATE: $87,276.80 - $119,246.40 Annually

E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

E- Verify Participation Poster (https://web1.co.washington.mn.us/NeoGovNotices/HR/2024/E-Verify\_Participation\_Poster\_Eng\_Es.pdf)

Right to work Poster

JOB SUMMARY

The IT Senior Systems Administrator is responsible for system design, planning, implementation monitoring and maintaining critical enterprise systems. A Senior Systems Administrator ensures availability, performance metrics, change control, manage releases, test and security controls are aligned with the enterprise standards. Serves as the technical expert in the area of system administration for complex systems. Investigates, configure, troubleshoots system issues and problems, determine feasibility of system requirements, plans systems releases and develops system specifications. Identifies methods, solutions, and provides project leadership in order to deliver a high level of service to the customers of information technology systems.

EMPLOYMENT CRITERIA

MINIMUM QUALIFICATIONS: This position requires a Bachelor's degree in Information Technology or related field and six (6) years of progressively responsible system administration and/or programming experience including systems analysis, planning and development and at least two (2) years of experience leading technical projects and/or teams, OR an Associate Degree in Information Technology or related field and eight (8) years of progressively responsible system administration and/or programming experience including systems analysis, planning and development and at least two (2) years of experience leading technical projects and/or teams, OR an equivalent combination of education and job related work experience that totals ten (10) years of progressively responsible system administration and/or programming experience including systems analysis, planning and development and at least two (2) years of experience leading technical projects and/or teams.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE

Core Competencies (https://web1.co.washington.mn.us/NeoGovNotices/HR/CoreCompetenciesDefined.pdf) outline essential business and professional traits necessary to perform this job.

+ Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals.

+ Provide inclusive and equitable service to all members of the community with dignity and respect.

+ Demonstrate support for the County’s diversity, equity and inclusion program.

+ Promotes a culture of continuous quality improvement in the workplace.

+ Demonstrates knowledge of, or ability to learn, quality/continuous improvement.

+ Demonstrates knowledge of computer systems administration and/or programming theory, principles and practices.

+ Demonstrates knowledge of current computer operating system programming languages and technologies.

+ Demonstrates knowledge of current computer security practices and network protocols.

+ Demonstrates knowledge of current software and hardware technologies.

+ Demonstrates skill in installing, configuring and maintaining computer hardware, operating and application systems and utilities.

+ Demonstrates skill in testing updates and patches.

+ Demonstrate knowledge of MS Configuration Manager.

+ Demonstrate knowledge of Mobile Device Management.

+ Demonstrate knowledge of Virtual Desktop configuration and implementation.

DUTIES & RESPONSIBILITIES

+ Administer and maintain hardware and software critical enterprise systems and provide high level of service to users.

+ Monitor and maintain availability, performance and security of systems software, hardware and related applications.

+ Analyze, install, configure and maintain operating, network and other systems software and utilities, servers and other hardware and related applications systems.

+ Add, remove and integrate software and hardware into existing systems internal or external.

+ Test systems and applications software and impact of software updates and patches.

+ Troubleshoot hardware and software systems.

+ Optimize systems performance.

+ Conduct, manage, track and report systems component inventory.

+ Monitor and analyze resources as required for the systems administration requirement.

+ Implement computer software and hardware licensing, warranty and vendor service agreements.

+ Apply system updates and configuration changes within defined release processes.

+ Maintain data recoverability as defined.

+ Implement data backup and disaster recovery procedures.

+ Create, monitor, modify and maintain user accounts and implements systems resource use policies.

+ Install and maintain hardware, software and peripheral equipment at user workstations.

+ Vendor management.

+ Provide guidance to other technical staff on assigned projects.

+ Respond to security breaches, service interruptions, and other critical system situations to re-establish business functionality.

+ Respond to complex technical and workstation support requests.

+ Coordinate systems and plan with other internal or external systems and systems administrators or resources.

+ Participate in planning for system development, upgrades, configuration changes and expansion.

+ Participate in systems software and/or hardware projects.

+ Train, coach and provide technical expertise to less experienced staff.

+ Independently analyze workload and projects.

+ Identify policies, procedures and work processes for improvement and create recommendations for improvements.

+ May serve as a project manager (defines scope, plans, organizes and directs project teams involved in large or complex systems hardware or software projects).

+ May serve as a functional team coordinator (schedules, monitors, guides and participates in installing, configuring, analyzing, monitoring and maintaining systems software, hardware and related applications systems).

Performs other duties as assigned.

Essential functions: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, and 27.

WORK ENVIRONMENT

The work will involve remaining in a stationary position for extended periods of time, although the incumbent will need to move about inside the office to access files or equipment from time to time and may occasionally need to travel to other sites to perform work or interact with other professionals. The ability to operate and interact with computers or other office equipment, via keyboard, mouse, touch screen, or other Human Interface Device (HID) is required. The incumbent will be exposed to noise and a regular flow of people around an office environment, assigned to changing priorities and occasionally required to work outside of typical business hours to meet project deadlines, or be available on an on-call basis for special projects or to provide support. The incumbent may occasionally need to move or transport moderately heavy objects, such as computer equipment and peripheral, unbox, install, inspect, troubleshoot and repair computer equipment, position themselves to inspect and maintain computer equipment under desks, beneath raised flooring, above suspended ceiling, in data closets, cabling channels/trees, or equipment racks.

Additional physical/mental requirements that occur may not be listed above but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

Washington County offers a comprehensive benefit package (https://web1.co.washington.mn.us/NeoGovNotices/HR/2025/BenefitsGuideBook2025.pdf) including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.

For a more detailed overview of our AFSCME exempt (salaried ) benefit package, click here (https://www.washingtoncountymn.gov/DocumentCenter/View/50324/AFSCME-Exempt-Benefit-Synopsis-PDF) .

For a more detailed overview of our AFSCME non-exempt (hourly) benefit package, click here (https://www.washingtoncountymn.gov/DocumentCenter/View/55122/AFSCME-Non-Exempt-Benefit-Synopsis-PDF) .

01

Which of the following minimum requirements for this position do you possess:

+ I have a completed Bachelor's degree in Information Technology or related field and six (6) years of progressively responsible system administration and/or programming experience including systems analysis, planning and development and at least two (2) years of experience leading technical projects and/or teams.

+ I have a completed Associate's Degree in Information Technology or related field and eight (8) years of progressively responsible system administration and/or programming experience including systems analysis, planning and development and at least two (2) years of experience leading technical projects and/or teams.

+ I have an equivalent combination of education and job related work experience that totals ten (10) years of progressively responsible system administration and/or programming experience including systems analysis, planning and development and at least two (2) years of experience leading technical projects and/or teams.

+ None of the above

02

If you indicated meeting the minimums by having an equivalent combination of education and experience, please briefly describe the combination and explain why you feel it is equivalent. (If you answered "No" to the above question, enter "NA" in the text box.)

03

Do you have paid work experience serving as the point of escalation for unresolved endpoint issues?

+ Yes

+ No

04

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

05

Do you have paid work experience mentoring junior staff or providing technical guidance to team members?

+ Yes

+ N0

06

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

07

Do you have paid work experience balancing hands-on technical work with leadership responsibilities?

+ Yes

+ No

08

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

09

Do you have paid work experience utilizing Microsoft Intune, SCCM, or a similar endpoint management tool?

+ Yes

+ No

10

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

11

Do you have paid work experience documenting technical procedures, standards, or knowledge base articles?

+ Yes

+ No

12

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

13

Do you have paid work experience recommending and implementing process or technology improvements in endpoint support?

+ Yes

+ No

14

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

15

Do you have paid work experience coordinating with other IT divisions (e.g., networking, security, applications) to resolve endpoint-related issues?

+ Yes

+ No

16

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

17

Do you have paid experience working in a team environment building and maintaining relationships with co-workers from a variety of cultural and ethnic backgrounds who have different personalities, interests, and abilities?

+ Yes

+ No

18

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

Required Question

Employer

Washington County (MN)

Address

14949 62nd Street North Stillwater, Minnesota, 55082

Phone

651-430-6081

Website

https://www.washingtoncountymn.gov

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