• Office Assistant I - Glpp Lakeshore Orthopedics

    UPMC (Dunkirk, NY)


    GLPP Lakeshore Orthopedics is seeking a friendly and detail-oriented Office Assistant to join our patient-focused team. In this role, you'll be responsible for scheduling appointments, managing patient records, and supporting front desk operations to ensure a smooth and welcoming experience. The ideal candidate will thrive in a fast-paced environment and enjoy working collaboratively with staff and providers. If you're ready to make a meaningful impact in orthopedic care, we encourage you to apply.

     

    This full-time position will work Monday through Thursday from 8:00am to 4:30pm and Friday's from 7:30am to 4:00pm. Occasional travel to other office locations in Hamburg and Jamestown may be required based on staffing needs. Prior medical office experience is preferred but not required.

     

    _Title and starting pay rate of this position may vary based on years of experience._

    Responsibilities:

    + Verify necessary information and records in the medical record and computerized scheduling system.

    + Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.

    + Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.

    + Maintain clean, orderly waiting area including beverage area and reading materials.

    + Prepare patient charts for upcoming appointments.

    + Answer telephone, screens calls, takes messages, and provides information.

    + Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.

    + Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.

    + Answer questions regarding patient appointments and testing.

    + Complies with all UPMC Health System policies and procedures.Maintain strict confidentiality related to medical records and other data.

    + Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

    + High school diploma or GED is required.

    + 1 year work experience, preferably in a medical office setting.

    + Knowledge of medical terminology preferred. Word processing and computer experience preferred.Licensure, Certifications, and Clearances:UPMC is an Equal Opportunity Employer/Disability/Veteran