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UPMC is looking for 3 Systems Analyst Associates to join their team. These positions will primarily be Remote/Work from Home however will at time require ON-SITE work.

UPMC is seeking candidates who have a familiarity with Radiology and PACs systems, particularly VUE PACS. If you have experience in this area, please make sure it is clearly outlined and included in your resume.

Description

Under the general direction of the management team and senior PACS staff, this entry level position provides basic analytical services, defining requirements, developing and/or maintaining computer applications/PACs systems, and providing services to meet client IT and business needs. PACS team has a 24/7 call rotation.

Responsibilities:

+ Application Upgrades and Implementations Responsible for activities related to all PACS application -upgrades and implementations: review and validation of functionality and reporting of issues; identify new functionality and hardware requirements as assigned; ability to create test plans.

+ Primary focus First and Second Level Support (Including PACS Application Maintenance Activities) Ability to triage support issues and escalate accordingly to the L2 Analyst. Partner with team members to trouble shoot support issues.

+ Responsible for taking L2 call, includes Holidays, weekends and off hour support

+ Responsible for appropriate escalation to L3 team members within required timeframes

+ SDLC (System Development Life Cycle) Have a fundamental knowledge of the system/application development life cycle.

+ Vendor Relationships: Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members, as necessary.

+ Process Improvement Review and validate existing processes.

+ Documentation Complete documentation/flow charting of system builds and maintain team's existing documentation.

+ Project Management Contribute to project tasks and milestones typically under the direction of project manager/more experienced team members. Update all project management and time tracking tools accordingly.

+ Communication Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.

+ Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.

Qualifications

+ Strongly prefer applicants to have familiarity with Radiology and PACs systems.

+ Strongly prefer applicants with experience in VUE PACS and production support

+ Prefer experience in VUE PACS and production support is a plus.

+ Familiarity with modern technology and application support through education or practical experience.

+ Highly driven and self-motivated to meet expectations.

+ Ability to work independently and in a team based environment.

+ Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.

+ Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.

+ Additionally, this position may be required to maintain standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.

Licensure, Certifications, and Clearances:

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UPMC is an Equal Opportunity Employer/Disability/Veteran