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Quality Improvement Workforce Program Coordinator

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Quality Improvement Workforce Program Coordinator

Salary

$62,337.60 - $96,699.20 Annually

Location

State of Iowa - See Job Description, IA

Job Type

Full-time

Job Number

26-00862

Agency

309 - Iowa Workforce Development - Vocational Rehabilitation Services

Opening Date

10/02/2025

Closing Date

10/12/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

[email protected]

+ Description

+ Benefits

+ Questions

Job Description

The Iowa Vocational Rehabilitation Team at Iowa Workforce Development is accepting applications for full-time Quality Improvement Workforce Program Coordinator role in our IowaWORKSoffices

Domicile will be determined based on the hired candidate’s location at one of our IowaWorkscenters.

Job Description and Responsibilities:

Plan, develop and coordinate a program of quality improvement that meets the Federal regulations. Evaluate area office case records monthly as well as through targeted case file reviews. Coordinate with Executive Team and/or Planning and Development Team members to develop targeted review instruments. Compile reports that can be utilized by area office supervisors to ensure staff are meeting compliance and working towards quality.

Synthesize Quality Improvement results and track using a spreadsheet. Plan, develop, implement and coordinate a process that ensures IVRS is reporting valid data. Analyze VR program expenditures to assure compliance with 2 CFR 200.

Provide guidance to IVRS field staff in areas identified within the Quality Improvement review and advise the IVRS Training Team in areas where further training is needed.

Develop recommendations for policy changes and contribute to discussions related to policy and procedure changes for the division. Stay up to date on Federal and State guidance (e.g., Federal regulations, Iowa Code, division policies, etc.) and develop changes to the quality improvement process to ensure the Quality Improvement Program stays in alignment with changes at the federal and state levels. Perform quality reviews including, but not limited to, VRTAC-QM, VR Wellness Check and actively participate in RSA 107 monitoring in the role of QI subject matter expert.

Review Customer Satisfaction Survey results and provide consultation to IVRS leadership staff regarding areas of focus for training and targeted file reviews in quality improvement areas. Develop surveys to assess IVRS staff satisfaction and develop reports to submit to the Executive Leadership Team.

The successful candidate must be able to pass a criminal background check conducted by the Iowa Department of Public Safety.

About Iowa Workforce Development

Iowa Workforce Development (IWD) is a state agency dedicated to providing exceptional employment services and connecting employers with skilled workers. With a strong focus on continuous improvement and aligning services with workforce demands, IWD offers comprehensive support to job seekers and employers through a statewide network of IowaWORKS Centers.

Employer Highlights and Benefits

IWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full-time employees, including:

+ Excellent health, dental, and vision insurance.

+ Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.

+ Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.

+ Flexible Spending Accounts for medical and dependent care.

+ Free Life and Long-term Disability Insurance with the option to purchase additional coverage.

+ Employee Assistance Programs and Discount Programs for support.

Clickhere (https://das.iowa.gov/state-employees/human-resources/employee-benefits-programs/employee-benefits-overview) to learn more about all of the amazing benefits the State of Iowa offers.

If you’re looking for a career with a well-respected organization that values its employees and customers, you’ve come to the right place!

Hours of Work: Monday – Friday 8:00am-4:30pm.

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visitwww.e-verify.gov.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.

Minimum Qualification Requirements

Graduation from an accredited four year college or university and experience equaling three years of full-time work involving employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis;

OR

an equivalent combination of education and experience substituting one year of qualifying experience for each year of the required education to a maximum of four years;

OR

an equivalent combination of education and experience substituting graduate level course work in business or public administration, economics, planning or closely related areas for experience on the basis of 30 semester hours for each year of required experience to a maximum of two years;

OR

current employees of the Iowa Workforce Development Department can qualify with two years of full-time work involving employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis.

For additional information, please click on this link to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/WorkforceProgramCoordinator-00809.pdf)

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from a four-year college or university?IF YES- How many years do you have of full-time work involving employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis?

+ I have not graduated from a four-year college/university

+ Less than two years of the identified experience

+ Two years to less than three years of the identified experience

+ Three years or more of the identified experience

04

How many years do you have of a combination of post high school education AND experience in full-time work involving employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis? 30 semester hours equals one year of experience. A MAXIMUM OF 120 HOURS (4 YEARS) MAY BE COUNTED.

+ I do not have any of the education and experience

+ Less than four years of a combination of education and experience in the identified areas

+ Four years to less than seven years of a combination of education and experience in the identified areas

+ Seven years or more of a combination of education and experience in the identified areas

05

How many years do you have of a combination of education and experience substituting GRADUATE level (post bachelor's degree) course work in business or public administration, economics, planning or closely related areas for experience? 30 semester hours equals one year of experience. A maximum of 60 graduate credits (2 years) may be counted.

+ I do not have any of the identified education and experience

+ Less than three years of the identified education and experience

+ Three years or more of the identified education and experience

06

Are you a current employee of Iowa Workforce Development?IF YES- How many years do you have of full-time work involving employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis for Iowa Workforce Development?

+ I am not a current employee of Iowa Workforce Development

+ Less than two years of the identified experience

+ Two years or more of the identified experience

Required Question

Employer

State of Iowa

Agency

309 - Iowa Workforce Development - Vocational Rehabilitation Services

Address

1000 E Grand Ave

Des Moines, Iowa, 50319

Website

http://www.ivrs.iowa.gov/index.html

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