"Alerted.org

Job Description

The Reliability Engineer shall ensure the durability, performance, reliability, and sustainability of lottery retail point-of-sale terminals; public self-service kiosks and devices; interconnection devices, and other related equipment and accessories. This role involved designing, executing, and reporting rigorous testing protocols; analyzing failure modes during product design through implementation; and collaborating with cross-functional teams to enhance product quality and compliance with industry and corporate standards.

Key Responsibilities:

• Test Planning & Execution

o Develop and implement comprehensive reliability test plans for lottery POS terminals, self-service kiosks and devices, including environmental, mechanical, and electrical stress testing (e.g., thermal cycling, vibration, humidity, special paper conditions, paper movement, power situations, intrusions, shipping, etc.).

o Conduct accelerated life testing to identify weaknesses and predict product lifespans.

o Compile and analyze performance reports and process control statistics; investigate and analyze relevant variables potentially affecting product and processes.

o Develop, coordinate and conduct technical reliability studies and evaluations of engineering design concepts and design of experiments (DOE) constructs.

o Develop mathematical models that define product and sub-system reliability

o Conduct mean time before failure (MTBF) calculations for all products and throughout product changes.

o Ensure that corrective measures meet acceptable reliability standards

o Recommend design or test methods and statistical process control procedures for achieving proper levels of product reliability.

o Provide recommendations to a variety of components, products and processes design problems

o Simulate real-world usage conditions to validate performance under heavy customer interactions and diverse environmental conditions.

o Work with operations and field service teams for beta testing and field trials of early-deployed product and prototypes.

o Conduct testing using early prototypes and mockups.

o Publish results of Engineering Verification Testing (EVT) and Design Verification Testing (DVT)

o Process and respond to factory Production Verification Testing (PVT)

o Coordinate product submissions for agency testing at independent labs. Coordinate product issues and corrections for agency tests.

o Personally conducts tests as necessary - maintain engineering test lab.

• Failure and Root Cause Investigations

o Analyze test data and field failures to identify root causes of electromechanical issues using tools like FMEA (Failure Modes and Effects Analysis) and 8D Problem-Solving.

o Document and report failure modes, proposing design improvements to enhance reliability and user experiences.

• Collaborate & Cross-Functional Support

o Work closely with hardware, firmware, software, manufacturing, and field service teams to integrate reliability considerations into the product development lifecycle.

o Provide technical guidance to ensure designs meet regulatory standards (e.g. UL, CE, FCC, and others) and any lottery-specific industry requirements

• Performance Monitoring and Metrics

o Maintain detailed test reports, reliability models, and documentation for internal teams and regulatory audits of contract manufacturers worldwide.

o Present findings and recommendations to stakeholders, including engineering, procurement, manufacturing, product management, and other related teams.

• Continuous Improvement

o Maintain informative updates related to advancements in reliability engineering, electromechanical systems, and lottery industry product trends.

o Drive initiatives to improve testing methodologies, maintain efficient costs, and enhance product robustness.

$90,000 to $100,000 - Exact compensation may vary based on several factors, including skills, experience, and education.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

o 2+ years of experience in reliability engineering, preferably with electromechanical systems or customer-facing hardware.

• Must have experience in retail or consumer product NOT big manufacturing

• Previous experience with an end to end major product release

o Experience with testing POS systems, kiosks, or similar interactive devices

o Bachelors degree in Mechanical Engineering, Electrical Engineering, Reliability Engineering, or a related fields from an accredited college or university.

o Understanding of industry technical standards, principles, theories, concepts, and techniques.

o Technical Skills

• Proficiency in reliability testing tools and methodologies (e.g. HALT/HASS, Weibull analysis, Minitab, or similar.

• Knowledge of electromechanical components (e.g. displays, touchscreens, printers with print mechanisms, electronic controllers, motor-driven mechanisms, paper-handling, sensors, image readers, industrial cameras, etc.)

• Experience with environmental test chambers, vibration tables, 3D Xrays, and electrical test equipment.

• Basic understanding of embedded systems and software-hardware integration.

• Knowledge of agency certification tests and test procedures

o Soft Skills

• Strong analytical and problem-solving skills with a detailed-oriented mindset.

• Familiarity with the 8D problem-solving methodology.

• Excellent communication skills to convey technical concepts to non-technical stakeholders.

• Ability to work independently of collaboratively in a fast-paced environment. o Familiarity with lottery or gaming industry standards are beneficial.

o Product design experience