• ISSO Administrator

    Insight Global (Phoenix, AZ)


    Job Description

    Insight Global is seeking a detail-oriented ISSO Administrator with hands-on experience in Active Directory to join our client's fast-paced security operations team. This role supports AD operations and ticket-based workflows, with the opportunity to be mentored by a long-term team member and grow into an Active Directory Engineer role.

    Key Responsibilities:

    Support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and above baseline COTS and GOTS applications.

     

    Triage and troubleshoot incoming issues and work with other teams as needed to identify root cause and resolution.

     

    Ensure tickets are addressed within identified SLAs and in alignment with ITIL best practices.

     

    Ensure all actions are professionally and thoroughly documented within the ticketing system ServiceNow.

     

    Assist in the creation and maintenance of documentation and SOPs.

     

    Work with project teams, which include but are not limited to, CyberArk, Active Directory and Identity Access Management.

     

    Provision/Deprovision access to many different AD environments.

     

    Success in this role means you can secure, maintain, and troubleshoot the Active Directory environment across various Active Directory forests.

     

    Perform regular security assessments, and remediation activities related to AD.

     

    Responsible for maintaining regulatory compliance such as SOX and CIP.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    3–5 years of hands-on experience with Active Directory in multi-forest environments

    Experience managing:

    NTFS (New Technology File System) folder permissions and DFS (Distributed File System) shares

     

    Exchange Admin Center (EAC): mailbox creation, distribution lists, shared mailboxes

     

    TLS (Transport Layer Security) certificate lifecycle (Venafi TPP experience is a plus)

     

    Basic SQL knowledge, especially around service account permissions

     

    ServiceNow ticketing system experience

     

    PowerShell scripting for automation and troubleshooting

     

    Strong documentation skills (ticket notes, SOPs, process tracking)

     

    High attention to detail — working in a critical infrastructure environment with SOX and CIP compliance SailPoint IIQ (IAM)

    Linux experience

    Education in IT or related field

     

    Extroverted/outgoing personality – collaborative, open to feedback