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Overview

Job Summary Details:

ABM is looking for a dispatcher at Nashville International Airport.. The Dispatcher receives assistance requests from clients and customers, and assigns individuals and teams to respond to those requests. Our agents assist many passengers & flights per day. Must have previous dispatching and customer service experience. First shift hours, Starting pay $17.75.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Frontline\_v2\_English\_9.5.24.pdf) | (Programa de Beneficios de ABM)

Basic Qualifications:

• Must be 18 years of age or older

• No high school diploma, GED or college degree required.

• No experience required and on the job training provided.

Preferred Qualifications:

• One (1) year of prior multi-line reception experience or dispatching experience preferred

Responsibilities

+ Support the performance of the station operations, including planned and unplanned service calls for passengers.

+ Provides assistance, information and customer service as requested to arriving, transferring or departing clients.

+ Schedules and dispatches employees, crews/teams, equipment, or service vehicles. to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements.

+ Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers.

+ Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.

+ Recognizes and mitigates a variety of miscellaneous hazards encountered within the department and other work environments i.e. surroundings, mechanized equipment, and hazardous materials.

+ Confers with clients and/or supervising personnel in order to address questions, problems, and requests for service or equipment.

+ Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules.

+ Oversees all communications within specifically assigned areas.

+ Receives or prepares work orders and work schedules.

+ Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information.

+ Strictly adheres to all safety and regulatory compliance procedures.

+ Coordinates and arranges for necessary repairs in order to restore service and schedules.

+ Assist passengers at the ticket counter area as coordinator shifts.

+ Maintain adequate equipment at the ticket counter by arrange collecting equipment from various places around the airport.

+ Informs the on-duty lead and supervisor of any issues out of the ordinary that may need additional assistance or oversight.

+ Miscellaneous duties as assigned.

Tracking:

+ Monitors daily services and create/update a log sheet or service log.

+ Maintains periodic contact with service personnel to ensure completion of assigned duties.

+ Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight.

+ Creates reports to monitor activity and operations.

REQNUMBER: 130003

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.