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Commercial Account Rep \- 2nd Shift, Fort Worth

Description

We're more than aviation experts, we're pioneers\. We challenge what's possible\. From breaking the sound barrier to advanced tiltrotor systems\. Today, Bell is shaping the future of aviation through specialized engineering\. And we want you\.

Commercial Account Representative

Commercial Account Representatives ensure the accurate completion of order entry by handling the receipt of customer orders submitted by external Bell customers via telephone, email or self\-service ordering in MyBell\. They will be stewards of the AOG desk and Customer Care Center, answering and triaging certain customer\-facing options from the 1\-800\-FLY\-BELL phone line, triage administrative issues to resolution, and assigns others to be worked by the responsible function via Customer Relationship Management \(CRM\) cases\. This position is located at the Commercial Business Center in Fort Worth, TX\.

What you'll be doing as a Commercial Account Representative

The Commercial Account Representative shall perform the following duties with respect to commercial customers' orders, AOG Desk, and the Customer Care Center\.

1\. Administer the receipt of external commercial customer orders that are submitted by Bell customers\.

2\. In SharePoint \(or other equivalent system\), enter data such as price requests, and shipping errors/complaints necessary to process, track, and accelerate inquiries to maintain records as required\.

3\. Use ERP to update and maintain the order entry system\.

4\. Receive external Commercial Spares Orders and upgrade designated orders to Aircraft on Ground \(AOG\) or accelerated status\.

5\. Answer and triage customer requests that meet AOG criteria, tracking part/solution until an aircraft is deemed airworthy by the customer or Bell representative via the CRM system\.

6\. Facilitate tool and part leases by receiving invoicing and completing related bill duties upon tool return and by processing exchanges and new part returns\.

7\. Quote, arrange, and manage Customer Property Returns \(CPR\) for internal requests and work / upgrade\.

8\. Ensures the customer is supported by managing issues such as urgent AOG issues, customer orders, and answering and triaging customer questions/inquiries via 1\-800\-FLY\-BELL, providing a solution or routing them to the appropriate function via CRM assignment\.

9\. Managing AOG Issues

* Determine if the customer request meets AOG criteria\.

* Track / Monitor all AOG issues \(Spares, PSE, CAP/Warranty\) within CRM

* Ensure solution is provided to customer within 24 hours and aircraft is able to return to Service within 48 hours\.

Qualifications

Skills You Bring To this Role

Three years of customer support experience\.Must be comfortable and communicate effectively in a customer facing role\.Must be proficient in Microsoft Office Suite \(Outlook, Word and Excel\)\.Experience with customer relationship management software preferred\. **What you will need to be successful**

Four years of college, or equivalent in aircraft technical courses leading to A&P license, plus three and one\-half \(3 1/2\) years’ experience in similar work as described above

or

+ Three and one\-half \(3 1/2\) years’ experience in manufacture liaison work; aircraft inventory control functions of a higher nature equivalent to those described above, aircraft mechanical experience in field service work wherein a comprehensive knowledge of aircraft parts and application of same has been gained\.

+ Two additional years of qualifying experience in similar\. **What we offer you in return**

* Sick Leave Pay

New Hires Starting January – June 40 hours

New Hires Starting July – December 20 hours

* Vacation time

Less than one \(1\) year\-5 days, 40hours

1 year up to 10 years\-10 days, 80 hours

10 yrs up to 15 yrs\-15 days, 120 hours

15 yrs or more\-20 days, 160 hours

* 12\-13 paid holidays per year

* Tuition reimbursement

* Competitive salary

* Comprehensive health insurance

* On\-site clinic, pharmacy, physical therapy, and licensed counselor

* Access to more than 11 Employee Resource Groups

* And so much more

It’s time to make your mark on the future of aviation\. Join us on this mission, and let’s make history together\. **We are on a journey to amplify innovation, cultivate purpose and bridge experiences by fostering a culture that is driven by unique perspectives, voices and values\.**

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex \(including pregnancy and sexual orientation\), genetic information or any other characteristic protected by law\.

This position requires use of information which is subject to the International Traffic in Arms Regulations \(ITAR\) and/or the Export Administration Regulations \(EAR\)\., Non\-U\.S\. persons selected must meet eligibility requirements for access to export\-restricted information\. , The ITAR/EAR defines a U\.S\. person as a U\.S\. Citizen, U\.S\. Permanent Resident \(i\.e\. 'Green Card Holder'\), Political Asylee, or Refugee\.

**Recruiting Company:** Bell Textron Inc.

**Primary Location:** US-Texas-Fort Worth

**Job Function:** Product Support

**Schedule:** Full-time

**Job Level:** Individual Contributor

**Job Type:** Standard

**Shift:** Second Shift

**Job Posting:** 09/30/2025, 8:12:29 AM

**Job Number:** 336691