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Account Operations Manager - Fabrication Division

Mi-T-M Corporation

1 Positions

ID: 1608247

Posted On 10/02/2025

Job Overview

_Job Summary:_

The Operations Account Manager plays a pivotal role in connecting our external customers to the full capabilities of our fabrication manufacturing facility. This dynamic position ensures seamless alignment between customer requirements and internal manufacturing processes, driving both operational excellence and customer satisfaction.

Combining hands-on manufacturing or engineering experience with a strong commitment to customer service, the ideal candidate will manage existing accounts, pursue new opportunities, and develop initiatives to profitably grow fabrication sales. This role emphasizes customer engagement - accurately interpreting customer needs and collaborating with internal teams to deliver high-quality parts and services at competitive pricing.

Key responsibilities include generating quotations for both standard and custom items, processing orders, and communicating critical information to clients. The role requires close coordination with Fabrication leadership and a working knowledge of powder coating, press brake, welding, laser cutting, and utility operations to ensure accurate machine run times and reliable quoting.

This fast-paced, cross-functional role suited for a motivated individual who thrives on building relationships, solving problems, and delivering exceptional customer experiences.

_Key Responsibilities:_

+ Serve as the primary point of contact for assigned customer accounts, managing day-to-day operations and communications.

+ Coordinate with internal teams (e.g., logistics, finance, customer service) to ensure timely and accurate delivery of services.

+ Oversee the execution of projects related to client accounts, ensuring that all operations align with client specifications and business objectives.

+ Provide leadership and training to team members, promoting a culture of continuous improvement and high performance.

+ Identify opportunities for additional services that can generate revenue and enhance customer relationships.

+ Coordinates all internal processes such as order entry, quotations, engineering, sourcing, shipping and various levels of document management.

+ Monitor account performance metrics and proactively identify areas for improvement.

+ Develop and maintain strong relationships with clients, understanding their business needs and aligning operational strategies accordingly.

+ Lead onboarding and implementation processes for new accounts.

+ Resolve operational issues swiftly and effectively, escalating when necessary.

+ Prepare and present regular account reviews, performance reports, and strategic recommendations.

+ Collaborate with sales and business development teams to support growth opportunities.

_Qualifications:_

+ Bachelor's degree in business administration, Operations Management, or related field preferred.

+ 3-5 years of experience in account management, operations, or client services.

+ Strong analytical and problem-solving skills.

+ Excellent communication and interpersonal abilities.

+ Proficiency in project management.

+ Ability to manage multiple priorities and meet deadlines in a dynamic environment.

+ Experience with process improvement and operational optimization is a plus.

Primary Contact

1742910528826

Sydney Anderson

Human Resources Generalist,

563-556-7484x301

Phone

Phone

Phone

Fax

[email protected]

Email

True

True

True

Job Details

Categories

Architecture/Engineering/Drafting

Clerical/Office Administration

Delivery

Management/Executive

Manufacturing

Sales/Service

Location

Peosta, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1156

Job REQ #

1608247

\# Positions

1

Start Date

20251002

End Date

20251102

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Mi-T-M Corporation

About the Company

Mi-T-M Corporation was founded in 1971 by professional painting contractor AJ Spiegel. Our headquarters are located in Peosta, Iowa, where we’ve built a reputation for manufacturing high-quality products.

The Mi-T-M name represents performance, quality, value, and dependability - not just for our products, but for our people as well. This sets us apart from the competition. The dedication and hard work of our employees has allowed us to consistently deliver on our brand promise.

In 2021, Mi-T-M became an **employee-owned** company through an Employee Stock Ownership Plan (ESOP) program. The new ownership structure has helped cultivate a culture of ownership, accountability, and financial wellbeing across our company.

Our equipment is engineered by one of the leading engineering teams in the industry. Our engineers are committed to success and growth, consistently setting new industry standards and innovating with our customers’ needs in mind. We are a certified testing facility, ensuring our equipment meets the highest safety and performance specifications. Our nearly 1 million-square-foot, state-of-the-art facility includes 23 production lines and 11 in-line quality testing stations, and we employ advanced technology such as laser cutters, ASME robotic welders, and a 7-stage powder-coating paint system.