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Student Services Assistant - Financial Aid

Northeast Iowa Community College

1 Positions

ID: 81251

Posted On 09/11/2025

Job Overview

This position will be a primary contact for financial aid, providing information on the financial aid process to students, parents, faculty and staff. Working in a fast-paced, high-energy, one stop Student Services Office that provides comprehensive admissions, financial aid, career services, counseling, records and registration services to new and continuing students with a high-level of accuracy and exceptional customer service. Utilize strong problem solving and communication skills to assist students with a wide range of enrollment services questions.

Minimum of one year of post-secondary education in Administrative Assistant area with one year of relevant work experience or two years of related post-secondary education.

CERTIFICATIONS** **AND** **LICENSES** **:

Must possess a valid driver’s license.

Supports in-person and virtual student services with a strong focus on customer service, accuracy, and quick response time for students, parents, community members, and staff.

Communicates and corresponds with new and continuing students to provide guidance and resolve situations or challenges related to admissions, financial aid, career services, counseling, records, and registration.

Schedules and organizes appointments for a large staff team across the NICC district with accuracy and efficiency.

Assists students directly with navigating web resources (Free Application for Federal Student Aid (FAFSA), Master Promissory Note, Loan Entrance Counseling, Student eForms, etc.) to complete the financial aid process from initial application to final award.

Inform students and families of the availability of federal, state and institutional financial aid and the eligibility requirements.

Provide administrative support for financial aid processing in compliance with federal and state regulations, as well as, institutional policies.

Responsible for electronically processing incoming paperwork and performing regular follow-up via email, text or phone calls.

Enters and maintains student-related information in a variety of customer/student management software tools and other related systems including, but not limited to, GSuite, Ellucian Colleague (Student Information System), SoftDocs (Electronic Files and Forms), and Customer Relationship Management (CRM) systems.

Handles confidential or sensitive information with discretion and in accordance with student privacy policies.

Assist with student outreach efforts.

Work independently to plan, prioritize and organize a diversified workload and recommend changes in office practices or procedures to improve efficiency.

Schedule, organize, and complete special projects, as needed, for members of the department.

Attention to detail, strong organizational abilities, and effective interpersonal and communication skills are essential. Display proficiency in managing multiple tasks, prioritizing responsibilities, and safeguarding confidential information within a complex environment. Technology proficiency using various software applications, specifically, Microsoft and GSuite. Ellucian Colleague experience is extremely beneficial. Must have strong written and oral communication skills and competent proofreading skills. Must possess strong knowledge of office practices and procedures. Work effectively with a diverse student, staff and community population.

Primary Contact

1725894511594

Nancy Creery

, Human Resources

Phone

Phone

Phone

Fax

[email protected]

Email

True

True

True

Job Details

Categories

Education

Location

Peosta, IA

Shift

First Shift

Job Type

Employee

Full/Part

Full Time

Pay/Salary

$17.79/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Tuition Reimbursement

Qualifications

Education

Some College

Experience

1-2 Years

Company ID

1180

Job REQ #

\# Positions

1

Start Date

20250911

End Date

20251030

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Northeast Iowa Community College

About the Company

Northeast Iowa Community College (NICC) serves the transfer, career and technical education needs of our region’s residents, businesses and industries in a district area that encompasses eight counties and approximately 5,000 sq. miles. More than 28,400 students enroll in Business and Community Solutions courses and academic certificate, diploma and degree programs every year. NICC offers associate’s degrees and general education courses that readily transfer to four-year colleges and universities, and state-of-the-art technology and lab areas that prepare students for high demand careers.

The College has two primary campuses in Peosta and Calmar, and seven service locations in Cresco, Dubuque, Manchester, New Hampton, Oelwein and Waukon, that offer convenient amenities, services, educational resources and computer labs for students.

As one of northeast Iowa’s largest employers, the College employs 680 faculty and staff members, and the average tenure of all part-time and full-time faculty is 12 years.

At Northeast Iowa Community College, we believe that diversity and inclusion are essential pillars of academic excellence and community empowerment. We are committed to cultivating an environment where individuals from all walks of life feel respected, valued, and empowered to succeed.