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Assistant Public Works Field Operations Manager

City of Dubuque

1 Positions

ID: 82421

Posted On 09/27/2025

Job Overview

Position Summary

**GENERAL SUMMARY:** Under the direction of the public works field operations manager, the assistant field operations manager provides vital operational and administrative support for the city’s street, sewer, and stormwater maintenance programs. This position plays a hands-on role in supporting day-to-day field operations, assisting with supervision, and ensuring smooth communication between the field and office. The role supports planning, coordination, documentation, and compliance while also maintaining a strong physical presence in the field to monitor crews, assist with logistics, and help resolve service issues. The ideal candidate is action-oriented, collaborative, and detail-focused, someone who thrives in both field and office environments and can work independently to anticipate needs, troubleshoot challenges, and support effective service delivery across public works operations.

**DISTINGUISHING FEATURES OF THE CLASS:** The assistant field operations manager serves as the primary support to the field operations manager and is instrumental in maintaining continuity of operations during peak workloads or manager absences. This position emphasizes field presence and operational coordination, while also supporting administrative processes such as scheduling, procurement, and reporting. The role acts as a go-between for management and crews, ensuring expectations are clearly communicated, tasks are tracked, and services are completed efficiently and safely.

Job Duties

JOB DUTIES:

• Serve as a direct liaison to field crews, communicating daily assignments, safety expectations, and operational priorities on behalf of the field operations manager.• Assist with day-to-day oversight of work crews, ensuring timely completion of work orders, adherence to procedures, and compliance with safety protocols.

• Provide on-site presence during large projects, events, or emergency response(e.g., snow, flooding), coordinating logistics, monitoring progress, and offering real-time support to crews.

• Conduct field inspections and service audits; gather feedback from crew leaders and residents to inform service adjustments and reporting.

• Respond to service requests, citizen complaints, and interdepartmental concerns—both remotely and on-site—to ensure timely, professional resolution.

• Help train field staff in SOPs, equipment use, safety procedures, and technology systems.

• Monitor and document field performance, delays, or hazards to assist with performance evaluations and process improvement.

• Participate in after-action reviews and assist with development of response protocols and improvement strategies.

• Assist with creating crew schedules, planning routes, and assigning resources for daily operations, seasonal work, and emergency response.

• Maintain and analyze data from work orders, inspections, service requests, and field reports; prepare performance dashboards and trend analyses.• Assist with development and review of standard operating procedures, safety documentation, and compliance tracking.

• Support budget preparation, project justifications, procurement of materials, and vendor coordination.

• Maintain inventory tracking systems for parts, equipment, and fleet usage.

• Draft and distribute professional communications including reports, service updates, memos, and responses to citizen inquiries.

• Input and validate data in maintenance and asset management systems (e.g., CMMS, GIS).

• Assist with personnel documentation, onboarding processes, and training records.

• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• **Administration and Management** - knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• **Critical Thinking** - thinking about the pros and cons of different ways to solve a problem.

• **Time Management** - managing your time and the time of other people.• Negotiation - bringing people together to solve differences.

• **Judgment and Decision Making** - thinking about the pros and cons of different options and picking the best one.• Complex Problem Solving - noticing a problem and figuring out the best way to solve it.

• **Active Learning** - figuring out how to use new ideas or things.

• **Deductive and Inductive Reasoning** - using rules to solve problems; and ordering or arranging things. Ability to communicate clearly, both orally and inwriting. Ability to work nights, holidays and weekends as needed during snow and ice control operations or other emergency operations.

• **Computers and Electronics** - Knowledge of processors, electronic equipment, and computer hardware and software, including GIS and surveying applications and programming.

• **Clerical** - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

Qualifications

MINIMUM QUALIFICATIONS:

• High school diploma or its equivalency.

• Minimum of 2 years’ experience in field-based public works, utilities, or construction operations, with supervisory or lead worker responsibilities.

• Demonstrated experience supporting or coordinating operations, including field logistics or administrative functions.

PREFERRED QUALIFICATIONS:

• Experience using computerized maintenance management systems (CMMS),GIS tools, or time/resource tracking software.

• Familiarity with municipal budgeting and procurement processes.

• Osha 10 certification or ability to obtain within 12 months.

• Valid class b or a cdl or ability to obtain within 12 months.

WORKING CONDITIONS & REQUIREMENTS

:• Field-based role with regular time spent on job sites, including all weather conditions and operational environments.

• Must be able to respond to operational events and emergencies during evenings, weekends, and holidays.

Supplemental Information

Residency Requirement:

Employee shall establish their principal place of residence within fifty (50) miles of their place of employment as soon as practicable after appointment, but no later than two years from date of hire.

**SUPERVISORY STATUS:** Functional

**FLSA STATUS:** Exempt

Primary Contact

214881

City of Dubuque Human Resources Department

Human Resources Department, Human Resources Department

563-589-4125

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Management/Executive

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Pay/Salary

$70,720.00 - $92,435.20 Annually

Benefits

Health Insurance

Dental Insurance

Life Insurance

Retirement Plan

Paid Vacation

Paid Sick Leave

PTO (Paid Time Off)

Paid Holidays

Tuition Reimbursement

Qualifications

Education

High School/GED

Experience

1-2 Years

Company ID

931

Job REQ #

\# Positions

1

Start Date

20250927

End Date

20251012

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City of Dubuque

About the Company

Whether at City Hall or out on city streets, our employees serve our residents, businesses, and visitors every day. Join the City of Dubuque team to be part of a high-performance organization dedicated to the community and to delivering excellent municipal services. We are input-oriented, see problems as opportunities, search for creative solutions, and work as a team to accomplish goals and build partnerships. At the City of Dubuque, your work is meaningful and supports the community.

The City of Dubuque values its employees and offers competitive salaries and benefits such as:

+ Health and Dental Insurance

+ 12 weeks of Paid Parental Leave

+ Paid Time Off and 11 Paid Holidays

+ Flexible Spending Accounts

+ Retirement Savings (IPERS)

+ Deferred Compensation Plan

+ Life and AD&D Insurance Coverage

+ Short-Term Disability

+ Employee Assistance Program

+ Tuition Reimbursement Program

+ Longevity Pay Starting After 6 Years of Service

+ Flexible Work Arrangements

+ Paid Time Volunteering

With positions in over 30 departments and divisions, your perfect career fit is waiting for you at the City of Dubuque. Ready to join our team? Visit www.CityOfDubuque.org/Jobs .