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Field Support Engineer

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.

Reference number

2025-156020

Job details

Domain

Performance and Support

Job field / Job profile

Customer services and support - Field representative

Job title

Field Support Engineer

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

For us, working at Safran is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

Job Summary:

The Field Support Engineer provides on-site technical support to clients, typically involving troubleshooting, installing, and maintaining hardware and software. They address technical issues at client locations, ensuring the smooth operation of systems and customer satisfaction.

Key Responsibilities:

- Provide technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical and hydraulic equipment

- Troubleshoot technical problems and issues, determine technical solution in accordance with product and customer specifications, and recommend actions to company or customer representatives for coordinative product solution

- Ensure customer satisfaction: monitor and solve issues, anticipate customer needs

- Collaboration: Work with clients and team members to identify, replicate, and resolve system malfunctions

- Root cause analysis: Perform root cause analysis to identify the underlying causes of technical problems

- Problem resolution: Develop and implement solutions to resolve technical issues

- Responsible for monitoring KPIs related to customer satisfaction (for technical issues): OTD on requests

- Make proposals to the customer services in relation to product performance: e.g. training on product, documentation, product usage, maintenance practice and CMM application

- Responsible for reporting all events and KPIs to the organization

- Support EIS

- Will represent the company as holding a “front office” position

Other Requirements:

This position requires use of information or access to hardware, which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

-Legally authorized to work in the US without company sponsorship.

Candidate skills & requirements

Education & Experience:

• Bachelor's degree in Engineering

• Aerospace Technical background

• Minimum of 5 years of experience in product support engineering

Skills and Qualifications:

• Positive Customer relationships

• Cultural understanding of customers

• Knowledge of IS tools such as PLM, Digital Tech Pub tool usage, Catia, etc.

• Airworthiness regulation

• Strong analytical and problem-solving abilities, knowledge of methods such as 8D

• Available to provide support outside of business hours for urgent business / customer requests

• Excellent communication and interpersonal skills

• Listening skills

• Reporting, sharing of best-practices, cross-collaboration

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Annual salary

-

Job location

Job location

North America, United States, Texas

City (-ies)

Grand Prairie

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 5 years