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Regional Account Representative

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

Reference number

2025-164199

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Sales / marketing - Sales

Job title

Regional Account Representative

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

Be the person who makes a difference… Join the team who keeps them flying! Our customers make a difference. Last year, one of our Emergency Medical Service customers flew 100,000 patients.

1.0 Job Duties:

Manage and coordinate all of the customer support and service aspects of Safran Helicopter Engines' customers within a given region. Customer oriented service representative that represents Safran Helicopter Engines, provides product and service information, resolves problems, handles email and phone calls with accuracy and efficiency, ensuring excellent service standards while maintaining high internal and external customer satisfaction.

Provide quality and efficient customer service by leading by example, assisting in the day-to-day operations, and is the “go-to person” of the commercial Regional Account Representative (RAR) teams. Guide, motivate, mentor, coach, counsel, train, and provide problem-solving ideas to RAR teams. Develop team strategies to reach company objectives. Assist management with development, analyses, and implementation of staffing, training, scheduling, and reward/recognition programs.

You'll fit right in if;

• You Can act as a liaison between SafranHE USA and the end customer in matters pertaining to contractual requirements

• Review and process daily customer requests for parts and/or services

• Manage, induct, and track customer property through each phase of WIP, working closely with the customer and the MRO Shop to meet contract delivery schedule and customer requirements

• Prepare work orders and sales orders to facilitate customer sales and repair work

• Prepare quotes for spare parts, MRO repairs, and rental assets

• Maintain back-order reports and work with Materials Management team to ensure on-time delivery

• Maintain contract deliverables; ensuring information is provided to the customer as agreed upon

• Maintain organized filing systems and electronic record keeping

• Process invoices and send to the customer, working with the Finance team and the customer to resolve any discrepancies or disputes

• Resolve complaints by providing accurate and timely resolution to customer inquiries; escalating to management if necessary

• Appropriately handle confidential and sensitive information

• Meet and/or exceed customer's expectations with a positive attitude

• Possible Travel required – 5%, including internationally

• Required rotating On Call duty

But what else? (advantages, specificities, etc.)

What you will get from us;

• Excellent compensation with salary paid on a bi-weekly basis and bonus opportunities, paid monthly…

• Employee gain share twice a year

• Stock and investment opportunities

• World Class benefits

• Gym Membership

• Healthy Lifestyle benefits

• Professional work environment

• State of the art visual management tools and communication tools

• Ergonomic and open work suite

• Flexible work schedules with work from home options

• Great work environment and great teammates

• Employee engagement events

• Mentorship

• On the job training opportunities

• Career Development Support

• Learning and development opportunities

• Tuition Reimbursement

• Dependents Scholarships Program

Candidate skills & requirements

Requirements:

• Bachelor's degree (B.A.) from four-year college or university or four years of experience in aviation mechanical, engineering or technical position

• Mechanical/technical /interpersonal-Advanced- Skills must be adapted to the unique requirements of the organization.

• Advanced - Microsoft Office: Outlook, Word, Excel, PowerPoint, SharePoint preferred

• 3+ years of advanced spreadsheets skills (pivot tables, charts/graphs, excel formulas, etc…) preferred

• Enterprise Resource Planning tools - SAP is preferred

• Experience in delivering results and making decisions under pressure

• Experience in working across cultures and being sensitive to local sensitivities

• Lean sigma or project management certification would be an asset

• Able to multitask while working autonomously and proactively

Annual salary

To be confirmed

Job location

Job location

North America, United States, Texas

City (-ies)

Grand Prairie

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

No