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Customer Service Representative

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.

Reference number

2025-162154

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Sales / marketing - Sales administrator

Job title

Customer Service Representative

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

1. Assist distributors, general aviation OEMs and end users with various questions with relation to all AVOX products.

2. Prepare all orders for entry system or manage electronic data transfer of orders.

3. Coordinate with various other departments such as Production Planning, Engineering, Traffic, etc. to insure delivery dates are met as scheduled.

4. Expedite all AOG requests and overdue orders.

5. Respond to various communications from the field.

6. Process and analyze customer change orders with regard to schedules and prices and ensure any material changes are forwarded to the appropriate Departments with updates to the Sales Order(s).

7. Submit to Production Control and Accounting incoming requests for price and delivery information.

8. Act as a liaison with technical publications on request for overhaul manuals and component parts manuals from the field.

9. Furnish all facilities with special shipping information as required.

10. Advise Customers in advance of various purchase orders which will not ship to scheduled ship dates if notified by Production Control.

11. Assist various Departments with information required for work-in-process pertaining to special callouts by the customer.

12. Record shipment to all customers, file shippers.

13. Distribute new manufacturing specifications to appropriate departments.

14. Review debit memos, issue credit memos and confer with customers on related problems.

15. Adhere to all department standards and procedures.

Listed above are the ESSENTIAL FUNCTIONS of this job classification. Employees in this job classification may be required to perform various other duties including but not limited to training, administration, and housekeeping. In addition, employees in this job classification are responsible for the quality, quantity and timeliness of the product or service they provide. They will carry out those duties, in a safe and cooperative manner, per established policies, practices and procedures. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

But what else? (advantages, specificities, etc.)

Safran Aerosystems Oxygen Systems US (AVOX Systems Inc) is a U.S. based Safran Company located in Lancaster, NY that designs, manufactures and services oxygen life support respiratory systems, related personal protective equipment, and aircraft accessories for the aviation and government markets. Safran Aerosystems Oxygen Systems US functions as a part of Safran, with international locations. We provide innovative oxygen solutions to the aircraft industry.

We remain dedicated to the same levels of service and performance excellence which earned the company its stellar standing in the aviation industry.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

*Candidates must be legally authorized to work in the United States without company sponsorship.

*All applicants must be a US citizen or US Permanent Resident (i.e., Green Card Holder)

*Relocation is not provided for this position.

Candidate skills & requirements

Qualifications:

Education- Required-

Some Secondary Education

Preferred- Two-year Degree Business Administration or related field

Experience- Required-

Two - three years experience automated order entry procedure and

sales/customer service, familiar with standard business procedures.

Preferred- Three - five years experience in sales administration and/or customer service and PC experience.

Special Knowledge/Skills-

Required- Good communication skills Preferred- Basic accounting knowledge

Other Pleasant personality, ability to remain calm, excellent verbal and written communication skills.

Annual salary

$59,000 - $61,000 depending on experience

Job location

Job location

North America, United States, New York

City (-ies)

225 Erie Street 14086 Lancaster, New York

Applicant criteria

Minimum education level achieved

Associate Degree

Minimum experience level required

More than 3 years

Additional Languages preferred

English (Fluent)

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes