• Customer Support Engineer

    Safran (Grand Prairie, TX)


    Customer Support Engineer

    Job details

    General information

    Entity

    Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

     

    Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

     

    Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

     

    Reference number

     

    2025-162806

    Job details

    Domain

     

    Programs / Customer Relations

     

    Job field / Job profile

     

    Customer services and support - Program support & services management (PSSM)

     

    Job title

     

    Customer Support Engineer

     

    Employment type

     

    Permanent

     

    Professional category

     

    Professional, Engineer & Manager

     

    Part time / Full time

     

    Full-time

    Job description

    Join a Global Leader in Aerospace Innovation!

     

    At Safran Helicopter Engines, joining our team means becoming part of a world-renowned, forward-thinking company that leads the way in helicopter engine propulsion. You'll collaborate with a passionate, diverse group of professionals who are driven by excellence and innovation.

     

    We believe diversity is a strength, and we're proud to foster an inclusive workplace.

    Why You'll Love Working Here:

    • Be part of a global leader in aerospace propulsion

    • Flexible work arrangements to support your lifestyle

    • Work on cutting-edge technology in helicopter engines

    • Inclusive culture that values your voice and ideas

    • Career development opportunities within a global organization

    • Comprehensive benefits package including health, 401K, and an employee stock purchase plan

     

    But what else? (advantages, specificities, etc.)

     

    You'll play a key role in ensuring the performance and reliability of Safran Helicopter Engines in service by

     

    providing expert technical support and driving continuous improvement.

    Key Responsibilities:

    • Deliver expert-level technical support to Field Representatives and customers through phone consultations, email correspondence, and on-site engagements, ensuring timely resolution of complex issues.

    • Draft, validate, and authorize technical agreements under design office delegation, aligning with regulatory standards and engineering best practices.

    • Lead root cause investigations for in-service incidents, producing comprehensive analytical reports that inform corrective actions and enhance operational safety.

    • Drive continuous improvement in engine maintainability, initiating updates to maintenance procedures that optimize performance and reduce downtime.

    • Perform advanced data analysis on engine removals and reliability metrics to identify systemic trends, propose actionable solutions, and support fleet-wide reliability enhancements.

    Candidate skills & requirements

    • Bachelor's degree in Aeronautical or Mechanical Engineering, or A&P license with 5+ years of experience on turboshaft engines

    • 2–5 years of experience in Aeronautical Maintenance or Engineering

    • Proficiency in English (written and spoken); French language skills a plus

    • Strong analytical skills and familiarity with Microsoft Office and Power BI

    • Experience with Safran-powered aircraft preferred

    Physical & Work Environment Requirements

    • Ability to lift up to 25 lbs occasionally

    • Comfortable working in quiet office environments and occasionally exposed to airborne particles or chemicals

    • Visual acuity for close work and color differentiation

     

    Annual salary

     

    TBD based on experience

     

    Job location

     

    Job location

     

    North America, United States, Texas

     

    City (-ies)

     

    Grand Prairie

     

    Applicant criteria

     

    Minimum education level achieved

     

    Bachelor's Degree

     

    Minimum experience level required

     

    More than 5 years