"Alerted.org

Job Title, Industry, Employer
City & State or Zip Code
20 mi
  • 0 mi
  • 5 mi
  • 10 mi
  • 20 mi
  • 50 mi
  • 100 mi
Advanced Search

Advanced Search

Cancel
Remove
+ Add search criteria
City & State or Zip Code
20 mi
  • 0 mi
  • 5 mi
  • 10 mi
  • 20 mi
  • 50 mi
  • 100 mi
Related to

  • IT Technical Specialist I

    Safran (Gainesville, TX)



    Apply Now

    IT Technical Specialist I

    Job details

    General information

    Entity

    Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

     

    Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

     

    Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.

     

    Reference number

     

    2025-163167

    Job details

    Domain

     

    Performance and Support

     

    Job field / Job profile

     

    IT - User support technician

     

    Job title

     

    IT Technical Specialist I

     

    Employment type

     

    Permanent

     

    Professional category

     

    Technician

     

    Part time / Full time

     

    Full-time

    Job description

    As a member of the Safran Seats business, you play a major role in teamwork that provides over one million seats to major airlines worldwide. Our commitment to superior quality, comfort and innovation ensure that you can take pride in doing meaningful work that supports the needs of passengers and crews alike.

     

    No matter your role, you connect and collaborate with your fellow team members to bring state-of-the-art, high value-added solutions to market. Because we are one of the few original equipment manufacturers (OEMs) to offer an all-inclusive range of passenger seats for commercial aircraft, you'll do impressive work that supports passengers in a variety of seating options, from economy to first class.

     

    1. Occupational Summary (Position Objective & Authorities)

    Objective:

    The IT Technical Specialist 1 will be responsible for resolving basic to intermediate technical issues, delivering exceptional customer service, and collaborating with team members to improve our support processes. The candidate must demonstrate technical knowledge, especially in desktop computing and end-user support. Responsibilities include handling support calls, troubleshooting, and resolving desktop, level 1 network basic LAN issues, mobile phones and proprietary applications within a Windows 10 & 11 environment. The role requires meticulous documentation and follow-up skills concerning the ticketing and meeting on time delivery. This role requires on-site presence and works under close supervision.

     

    2. Essential Functions (Duties and Responsibilities)

    Main Function Responsibilities-

    • Provides technical support to end-users via email, phone, and in-person.

    • Acts as a subject matter expert in regards to personal computing, and customer support.

    • Troubleshoots on a variety of more basic computer, peripheral, or related software and hardware issues.

    • Documents detailed and accurate technical notes, regarding each user issue and steps taken to resolve it.

    • Keeps management apprised of any potential issues and or risks that are identified.

    • Laptop/desktop Deployments and Break/Fix (Windows 10 &11 Environment)

    • Printer / Fax Deployments and Break/Fix

    • Hardware/Software installs and upgrades

    • Patch Management

    • User Support and Training

    • Perform Preventive Maintenance

    • Windows Active Directory support

    • VPN Account Setup and Support

    • Desktop Security

    • AntiVirus Management and Support

    • Performs other duties as assigned.

    Candidate skills & requirements

    3. Qualification Requirements

    A) Education & Qualification-

    • An Associate's Degree in Information Technology or similar technical field plus 3 years of related IT experience is required.

    B) Work Experience - Technical knowledge-

    • In addition to meeting education requirement, requires 1 year of experience providing technical and customer support.

    C) Professional Skills-

    • Proficiency with Microsoft Word, and Excel

    • Experience in creating deployment images and creating deployment scripts (VB scripts; PowerShell)

    • Knowledge of SCCM Microsoft endpoint configuration management.

    • Knowledge with Windows 10 OS and MS product line, PC hardware, Desktop and mobile phones

    • Knowledgeable in supporting a wide range of Dell, Samsung, Microsoft and other

    • Understand and apply best practices for building, deploying and securing in a 2,000 – 3,000 node environment

    • Technical knowledge, especially in desktop computing and end-user support.

    D) Behavioral Skills-

    • A strong focus on customer support and interaction with upper and senior management is essential, necessitating a high degree of tact when dealing with sensitive situations.

    • The position also requires effective verbal and written communication skills, working collaboratively within a team, and strong internal and external departmental cooperation

    • Must display strong attention to detail and be able to manage stress.

    • Must be able to handle user complaints in a professional manner

    • Strong organizational and planning skills

    • Excellent multi-tasking, prioritizing and time management skills during high stress situations and juggle multiple projects at the same time

    • Basic problem solving

    E) Desirable Aspects-

    • Microsoft Configuration Manager (SCCM)

    • Software Center

    • Service Now

    • Microsoft Office 365

    • Power Shell

    • Windows 10 & 11

    • Dell Drivers

    • Bomgar

    • Nexthink

    • Active Directory

    • Networking knowledge

    • Mobile support and repair

    • CompTIA A+ Certification

    • CompTIA Network+ Certification

    • Remote support experience desired.

    • VPN troubleshooting desired.

    • Microsoft certifications desired.

     

    Safran Seats USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

     

    Annual salary

     

    Based on market data.

     

    Job location

     

    Job location

     

    North America, United States, Texas

     

    City (-ies)

     

    Gainesville

     

    Applicant criteria

     

    Minimum education level achieved

     

    Associate Degree

     

    Minimum experience level required

    First experience



    Apply Now



Recent Searches

  • Data Analyst Intern (Wisconsin)
[X] Clear History

Recent Jobs

  • IT Technical Specialist I
    Safran (Gainesville, TX)
  • Engineering Leadership Development Program - Software Engineer (Various Locations)
    L3Harris (Melbourne, FL)
  • Senior Data Analyst
    BrightView (Blue Bell, PA)
  • Semi-Integrated Product Manager - Payments - Vice President
    JPMorgan Chase (Tampa, FL)
[X] Clear History

Account Login

Cancel
 
Forgot your password?

Not a member? Sign up

Sign Up

Cancel
 

Already have an account? Log in
Forgot your password?

Forgot your password?

Cancel
 
Enter the email associated with your account.

Already have an account? Sign in
Not a member? Sign up

© 2025 Alerted.org