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At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job:

The Sr. Specialist, Commercial Loan Servicing rep is responsible for providing exceptional customer service and processing support for all Commercial loan tasks. Must demonstrate a desire and ability to research and accurately complete the diverse monetary adjustments requested by customers and the Commercial front end staff. Production standards for both quality and volume are measured and reviewed each day in order to maintain a high-performance team. Willingness to work in a transparent and fast-paced environment is essential for success. Effective communication is critical and willingness to help fellow teammates will result in everyone on the team finding success.

About This Role:

Key Responsibilities:

Customer Focus and Problem Solving

1. Efficiently enter loan data into system to book new loans within the required time and accuracy standards in accordance with FNBO Credit Policy and Federal regulations

2. Accurately perform account maintenance and/or monetary transactions that may include research or processing.

3. Work closely with internal staff to assure all loan support meets with the customer’s expectations.

4. Exhibit professional behavior and promote positive working relationships. Work well with others in a team environment where tasks are shared and work load fluctuations.

5. Demonstrate independent decision-making and problem resolution skills.

6. Understand and adhere to all bank policies, laws and regulations applicable to this role.

7. Demonstrate initiative by completing tasks independently and understand when assistance is needed.

The Ideal Candidate for This Role:

Basic Qualifications:

1. High School Diploma or GED

2. 2+ years commercial loan documentation, processing or closing experience preferred.

3. Previous experience with Foundation, FirstWork, and nCino systems preferred.

4. Demonstrated effective planning, organizational and time management and leadership skills.

* Ability to perform multiple tasks at the same time and adhere to deadlines.

* Previous work experience in a fast paced environment.

* Excellent problem-solving skills.

5. Excellent oral and written communication skills; typing proficiency

6. Regular and predictable attendance is required.

Additional Qualification

1. First Work, Salesforce/nCino, Foundation, General Ledger balancing, Business Connect, Hogan Sessions, Foundation, NICE

2. Commercial Loan nowledge

3. Compliance awareness

4. Microsoft proficient (Excel, Word, Outlook, PowerPoint)

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

Compensation range (base pay): $40,310.00-$64,497.00

_This role may have a specific starting pay within this range._

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

+ Medical, Dental, Vision Insurance

+ 401k, With Matching Contributions

+ Time Off Programs

+ Health Savings Account (HSA)/Dependent Care

+ Employee Banking

+ Growth Opportunities

+ Tuition Assistance

+ Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/ .

For additional information regarding compensation and benefits, e-mail FNBO at [email protected] . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20251306

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

Learn more here. (https://www.fnbo.com/careers/belonging)

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo\_poster.pdf) to download **'EEO is The Law' Self-Print Poster**

Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo\_poster\_federal\_contractors.pdf) to download **'EEO is The Law' Supplement for Federal Contractors**

Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo\_poster\_gina\_supplement.pdf) to download **'EEO is The Law' GINA Supplement**

FNBO is an Equal** **Opportunity/Affirmative** **Action/Veterans/Disability** **Employer - Member FDIC

**FNBO follows federal law regarding the use of marijuana** _(this applies to all non-California applicants)_

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.