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Regular or Temporary:

Regular

**Language Fluency:** English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

We are seeking a motivated and detail-oriented process enthusiast and business application developer to join our digital workplace teammate support team. This is an exciting opportunity for an individual with a strong passion for technology and a desire to build a career in IT Service Management (ITSM) using the ServiceNow platform. You will gain hands-on experience in developing and analyzing solutions, collaborating with cross-functional teams, and making a real impact on our business operations. If you have ever had a sub-optimal support experience and you knew exactly how you would fix it if you had the chance, this is your chance to be a part of a team of change agents! You will have a strong pension for data and how it can identify unseen problems, focus efforts, and help measure value opportunities and success. Come be a part of our team where we are working on implementing technology solutions that optimizing experience, drive process efficiencies and reduce operating cost.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

This position will be office-centric 4 days a week in one of the listed Truist hubs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Applies an understanding of key business processes and practical experience to solve a range of straightforward problems.

2. Analyzes possible solutions using experience, judgment and precedents.

3. Works under moderate supervision.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree and two years of experience or an equivalent combination of education and work experience.

2. Knowledge in information systems and ability to apply that knowledge in practice.

3. Ability to manage competing priorities.

4. Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment and precedents.

5. Experience participating in IT projects.

6. Ability to communicate complex information in straightforward situations.

Preferred Qualifications:

1. Bachelor's degree and three years of experience.

2. Banking or financial services experience.

3. 1-3 years of experience with low code or no code process development (ServiceNow Preferred) for ITSM, workflows, or related business operations implementations.

4. Innovative thinker that can assess and drive discussion around business processes to identify problems and opportunities for technology solutioning and product optimization.

5. Experience transitioning process improvements into technology solutions via automation or low code capabilities.

6. Familiarity and experience with SDLC and Agile methodology, understanding the principles and framework of developing and implementing user stories.

7. Business application testing experience.

8. Strongly prefer: ServiceNow Certified Systems Administrator (CSA) certification.

9. Nice to have: ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certifications.

10. Excellent problem-solving skills and the ability to work independently or as part of a team.

11. Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.

12. Detail-oriented, organized, and able to prioritize and manage multiple tasks simultaneously.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Frequently (25% - 50% of the time)

Lifting

Up to 25 lbs.

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Up to 25%

**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)