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Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Social Content Manager at our Tysons, Virginia location. Reporting directly to the Director of Creative Content, this role is responsible for developing and executing social media content strategies, managing publishing calendars, engaging with audiences, and tracking performance across multiple social media platforms. This is a hands-on role for someone who thrives on both strategy and execution – bringing fresh ideas, creative storytelling, and data-driven insights to strengthen our brand presence and community engagement.

Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

+ Partner with the Director of Creative Content to implement overall strategy and campaign objectives.

+ Develop and communicate the overall social media strategy aligned with organizational goals.

+ Foster collaboration between content, design, video, and analytics roles.

+ Guide team to ensure all posts, graphics, and videos align with brand voice, values, and standards.

+ Manage and guide a team that is committed to achieving results. Build and maintain a high-performance culture through effective employee development and timely performance management; provide ongoing coaching and leadership to achieve desired results.

+ Review and approve content before publishing, balancing creativity with compliance.

+ Manage daily posting, scheduling and monitoring across platforms (Facebook, Instagram, LinkedIn, TikTok, YouTube).

+ Create and curate engaging, brand-aligned content.

+ Maintain and update a social media content calendar in alignment with larger marketing and communication priorities.

+ Actively monitor conversations and foster community engagement.

+ Track, analyze, and report on social media performance metrics; make recommendations for optimization.

+ Collaborate across internal teams and stakeholders to support campaigns and initiatives.

+ Stay up to date with platform trends, algorithm changes, and emerging best practices.

+ Lead testing strategy of new tools, platforms, and strategies.

*This role is responsible for ensuring business continuity.*

Qualifications

Equivalent combination of education and experience is considered.

+ Bachelor's Degree required in Marketing, Communications, Digital Media, Journalism, or related field is required.

+ Minimum 8 years of progressively responsible experience in social media management, digital marketing, or a related field.

+ Minimum 3 years of Supervisory experience, required.

+ Strong written communication, copywriting, and editing skills with excellent grammar and spelling.

+ Familiarity with major social media platforms (Facebook, Instagram, LinkedIn, TikTok, YouTube, etc.).

+ Deep knowledge of social media measurement tools, practices, and strategies.

+ Keen understanding of industry best practices, solutions, and providers to aid in audience expansion and social community development.

+ Extreme ability to organize multiple workflows while remaining flexible to adapt to Ad-Hoc needs

+ Experience with paid social media campaigns and ad management.

+ Knowledge of SEO, digital storytelling, and influencer marketing (and management).

Supervisory Responsibility

This position will supervise employees.

Licenses and Certifications

No additional licenses or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

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